LoArmistead Posted June 2, 2007 Posted June 2, 2007 Well, I turned on my two year old Samsung 204B to do some work on it last night only to find.... this. Ahhhhh!!!! So, I gave the Samsung Customer Support line a call, waited a grand total of 2 seconds, where I was summarily connected with Lupe, who spoke amazingly good english. I told her I had a horizontal line of dead pixels on my 204B. No questions asked, she simply took my model and serial numbers, punched in my zip code, and told me they would send a replacement 204B to the UPS store down the street from my house. All I have to do is bring my defective one in and exchange them out. The End. Grand total amount of time on the phone with Samsung: 5 minutes. Lo's Happiness: Increased. Number of Samsung monitors I will buy in the future: Infinite. Good job, Samsung customer support. The easiest warranty claim I've had in a long time. I had my next set of monitors narrowed down between 2-22" viewsonics or 2-22" Samsung 226BW's. I now know which ones I am going to buy. Share this post Link to post Share on other sites More sharing options...
Nemo Posted June 2, 2007 Posted June 2, 2007 Wow - that's encouraging. You should send their customer support an email with a link to your post! Share this post Link to post Share on other sites More sharing options...
LoArmistead Posted June 2, 2007 Posted June 2, 2007 Good idea. It's unfortunate that the 204B had to take a dump on me. I have a 930B that is a full year and a half older sitting right next to it that's still in tip-top shape. Then again, my HP laptop's LCD threw the exact same dead line after only owning it for 6 months. Share this post Link to post Share on other sites More sharing options...
SMeeD Posted June 2, 2007 Posted June 2, 2007 Its always good to hear of those companies with great support. We always give the bad ones publicity but the good ones often go unheard of. Share this post Link to post Share on other sites More sharing options...
ClayMeow Posted June 2, 2007 Posted June 2, 2007 Hmmm....maybe I should ruin my Samsung so they send me a better model (since mine is discontinued) Share this post Link to post Share on other sites More sharing options...
ccokeman Posted June 2, 2007 Posted June 2, 2007 Got the wife the 226b and now i am jealous. I hope my 204b does not go down the same path as yours. Share this post Link to post Share on other sites More sharing options...
neddamttocs Posted June 2, 2007 Posted June 2, 2007 (edited) yeah ive always liked samsungs .... same thing happend to my 940bw ... had the new withing a week .. excellent service imo :thumbs-up: Edited June 2, 2007 by neddamttocs Share this post Link to post Share on other sites More sharing options...
kingdingeling Posted June 2, 2007 Posted June 2, 2007 Samsung screens are awesome, my parents have a 931BF downstairs, really a great monitor. I went the LG route though, just couldn't afford the 226BW, but that looks like a hell of a sweet monitor! Share this post Link to post Share on other sites More sharing options...
UkJenT Posted June 2, 2007 Posted June 2, 2007 I feel the same way about Samsung monitors. They are just awesome. I couldn't see myself with any other brand, even if they are cheaper. You get what you pay for. Share this post Link to post Share on other sites More sharing options...
Hyper Threaded Posted June 2, 2007 Posted June 2, 2007 That is really good service. Samsung is a decent company that makes excellent products and sells them at reasonable prices. More companies should follow their example. Share this post Link to post Share on other sites More sharing options...
suchuwato Posted June 2, 2007 Posted June 2, 2007 Hmmm....maybe I should ruin my Samsung so they send me a better model (since mine is discontinued) I was just thinking that too Share this post Link to post Share on other sites More sharing options...
LoArmistead Posted June 6, 2007 Posted June 6, 2007 Well, it took only five days (including the weekend, after being told by Samsung that it would take 2-3 business weeks) for my monitor to get here. I got a call from the UPS store saying it was ready to be picked up. This replacement is beautiful . (I think the back light might even be brighter than my last 204B ) Share this post Link to post Share on other sites More sharing options...
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