IVIYTH0S Posted December 17, 2014 Posted December 17, 2014 (edited) In light of my recent "great success" of a pleasurable RMA with Patriot, I figured I'd create this thread for others to add to. (much like my Rebate Success Thread) This will give others an idea of how companies are doing in terms of their customer support and RMA turnaround times. Anyway, here's mine: Manufacturer: Patriot Product that was RMA'd: Patriot Gamer Series 12GB 1600MHz (3 x 4GB) (PGS312G1600ELK) Warranty period on original product: Lifetime Warranty Product received from RMA: 3x Viper 3 4GB DDR3 1866MHz (PC3-15000) Single Memory Module - Black Mamba (PV34G186C0) Warranty period on received product: Lifetime Warranty Time Table: 12/4: RMA# acquired 12/5: Shipped faulty memory out 12/8: Arrived/Received at RMA Facility 12/11: Received replacement sticks Turn around time: 7 days (5 business days) Was the problem solved: Yes Was the RMA easy to setup: Yes Were you satisfied with turnaround time: Yes Did they meet or exceed your expectations of a good RMA, and why: They very well exceeded my expectations, I didn't expect them to have replacement/repaired sticks back to me so soon and as an added bonus they actually upgraded me in speed and efficiency! Would buy from this manufacturer again: Absolutely! Edited August 28, 2015 by IVIYTH0S Share this post Link to post Share on other sites More sharing options...
IVIYTH0S Posted December 17, 2014 Posted December 17, 2014 (edited) Manufacturer: MSI Product that was RMA'd: MSI Twin Frozr HD7970 Warranty period on original product: 3 Year Warranty Product received from RMA: MSI Twin Frozr HD7970 Warranty period on received product: 3 Year Warranty Time Table: 5/8: RMA# acquired 5/8: Shipped faulty video card out 5/12: Arrived at RMA Facility 5/15: Processed at RMA Facility 5/27: Received replacement card Turn around time: 19 days (13 business days) Was the problem solved: Yes Was the RMA easy to setup: Yes Were you satisfied with turnaround time: Yes Did they meet or exceed your expectations of a good RMA, and why: They exceed my expectations because it turns out that I don't think my old 7970 was even bad because the new one was still having the same issues as the original. It turned out that once I uninstalled MSI Afterburner, all was made right. It was nice of them to go the extra mile and return a different card to me just in case there was something wrong (though I'm sure the somewhat long turnaround was partly due to them unable to find anything wrong with the RMA'd card) Would buy from this manufacturer again: Absolutely! Edited December 17, 2014 by IVIYTH0S Share this post Link to post Share on other sites More sharing options...
El_Capitan Posted December 17, 2014 Posted December 17, 2014 Good idea for a thread! I should go back and check my e-mail's for all my RMA histories. Share this post Link to post Share on other sites More sharing options...
cjloki Posted December 17, 2014 Posted December 17, 2014 accidentally made two orders of a laptop from microsoft store today, but only wanted one, ...the process of checking out from the shopping cart at the ms store is behind the times and unlike other online providers; 1. shopping cart doesn't clear when the browser is backed up, and doesn't necessarily even clear when you hit the remove item link... 2. doesnt question to double check the final decision to complete a purchase... i'll let you know how this mess goes... Manufacturer: Microsoft Store; Acer Aspire E5-571P-59QA Signature Edition Laptop Product that was RMA'd: Warranty period on original product: Product received from RMA: Warranty period on received product: Time Table: 12/16: unintentional double order made 12/16: called microsoft store support to cancel one order, was told by a middle eastern staffer i barely understood that a tracking number must be issued before the transaction can be stopped. 12/17: called ms store customer service again to inform them that unwanted laptop purchase was showing up as going to shipment and requested that shipping be halted before it went out, i was told by the outsourced phillipino staffer that the unintentional second purchase could not be stopped and that the item had to be rejected upon arrival, and a refund process would begin once ups returns the item to the store. 12/18: called the ms store to find out how it was that the initial computer purchase which was ordered with 1-2 day expedited ups shipping for $16.99. was on the same truck as the other one which had been accidentally ordered with 3-7 day ground shipping, and was promised a partial refund of $16.99 for the expedited shipping upon recipt and arrival... i was also reassured that the 2nd computer cost would be refunded to me as soon as the ups returned the item and the return procedss was completed. Turn around time: 03 days (03 business days) Was the problem solved: yes up to this point in time... Was the RMA easy to setup: Were you satisfied with turnaround time: yes, the laptop arrived in time for me to set it up before i go back out on the road with it Did they meet or exceed your expectations of a good RMA, and why: yes so far, as of today, the unintended 2nd computer is on it's way back to the ms store via ups, but the promised refunds are going to take time...i'm looking at up to 2 weeks for everything to play out. Would buy from this manufacturer again: yes probably, but i'd be MUCH more careful about how i clear my cart and complete my purchase, and from now on i will always call ahead to check on the shipping times and options before i agree faster expedited shipping... note to self: be very very careful when buying from microsoft store or i may get more than i bargained for... final thought: even though i have cleared my ms store shopping cart 5 or more times, and deleted my browsing history, whenever i log into ms store, my cart shows up as having 1 acer laptop same as the others in it...i don't get it... Edited by IVIYTH0S, Today, 05:28 PM. Share this post Link to post Share on other sites More sharing options...
IVIYTH0S Posted December 17, 2014 Posted December 17, 2014 Good idea for a thread! I should go back and check my e-mail's for all my RMA histories. Thanks, I actually thought I had already made one but I was just thinking of the Rebate thread accidentally made two orders of a laptop from microsoft store today, but only wanted one...i'll let you know how this mess goes... Do let me/us know, and don't be a stranger to using my format and posting it up here Share this post Link to post Share on other sites More sharing options...
gebraset Posted December 17, 2014 Posted December 17, 2014 Excellent thread idea! Share this post Link to post Share on other sites More sharing options...
cjloki Posted December 17, 2014 Posted December 17, 2014 imma try n use your format ivi, with a few minor adjustments for circumstances.. Share this post Link to post Share on other sites More sharing options...
IVIYTH0S Posted December 17, 2014 Posted December 17, 2014 Excellent thread idea! Thanks imma try n use your format ivi, with a few minor adjustments for circumstances..Sounds good (unless it was a bad experience...then sounds bad) Share this post Link to post Share on other sites More sharing options...
slick2500 Posted December 17, 2014 Posted December 17, 2014 Manufacturer: Gigabyte Product that was RMA'd: Gigabyte GA-990FXA UD3 Warranty period on original product: 3 Years Product received from RMA: Gigabyte GA-990FXA UD3 Warranty period on received product: 3 Years Time Table: 10/29: RMA# acquired 10/31: Shipped faulty board out 8/02: Arrived/Received at RMA Facility 08/21: Received replacement board 08/28: New RMA# acquired 08/29: Shipped faulty board out again 09/02: Arrived/Received at RMA Facility 09/17: Received replacement board Turn around time on first RMA: 21 days (15 business days) Turn around time on second RMA: 20 days (13 business days) Was the problem solved: No Was the RMA easy to setup: Yes Were you satisfied with turnaround time: No Did they meet or exceed your expectations of a good RMA, and why: Took almost a month for them to return my broken motherboard. Would buy from this manufacturer again: F*ck No Share this post Link to post Share on other sites More sharing options...
cjloki Posted December 19, 2014 Posted December 19, 2014 ok mythos, the MS circus is as good as it's gonna get "for today" Share this post Link to post Share on other sites More sharing options...
IVIYTH0S Posted December 19, 2014 Posted December 19, 2014 Manufacturer: Gigabyte Damn, so the issue wasn't fixed the first NOR second time? ok mythos, the MS circus is as good as it's gonna get "for today" Thanks, feel free to update it when ALL is said and done! Share this post Link to post Share on other sites More sharing options...
slick2500 Posted December 19, 2014 Posted December 19, 2014 Manufacturer: Gigabyte Damn, so the issue wasn't fixed the first NOR second time?ok mythos, the MS circus is as good as it's gonna get "for today"Thanks, feel free to update it when ALL is said and done!Idk I never tested it the second time I sold it on eBay. I know dick move on my part but I was sick of it. Share this post Link to post Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now