Jump to content


Photo
- - - - -

RMA Success Thread 2014/2015


  • Please log in to reply
33 replies to this topic

#1 IVIYTH0S

IVIYTH0S

    They call me... General Help.

  • Members
  • PipPipPipPipPipPipPipPip
  • 21620 posts
  • Gender:Male
  • Location:South, NJ

Posted 16 December 2014 - 05:09 PM

In light of my recent "great success" of a pleasurable RMA with Patriot, I figured I'd create this thread for others to add to. (much like my Rebate Success Thread)

 

This will give others an idea of how companies are doing in terms of their customer support and RMA turnaround times.

 

Anyway, here's mine:

 

 

Manufacturer: Patriot

Product that was RMA'd: Patriot Gamer Series 12GB 1600MHz (3 x 4GB) (PGS312G1600ELK)

Warranty period on original product: Lifetime Warranty

Product received from RMA: 3x Viper 3 4GB DDR3 1866MHz (PC3-15000) Single Memory Module - Black Mamba (PV34G186C0)

Warranty period on received product: Lifetime Warranty

 

Time Table:

12/4: RMA# acquired

12/5: Shipped faulty memory out

12/8: Arrived/Received at RMA Facility

12/11: Received replacement sticks

 

Turn around time: 7 days (5 business days)

 

Was the problem solved: Yes

Was the RMA easy to setup: Yes

Were you satisfied with turnaround time: Yes

Did they meet or exceed your expectations of a good RMA, and why: They very well exceeded my expectations, I didn't expect them to have replacement/repaired sticks back to me so soon and as an added bonus they actually upgraded me in speed and efficiency!

 

Would buy from this manufacturer again: Absolutely!


Edited by IVIYTH0S, 27 August 2015 - 04:32 PM.

"GilliumX58" DESKTOP
Mobo: Asus P8Z68-V-PRO | Processor: Intel Core i7 2600K @ 4.6ghz | CPU Cooler: Zalman CNPS9900MAXR | Videocard: ASUS GTX970 Strix
Memory: Patriot/Kingston 16GB 1866mhz | OS SSD: SanDisk Extreme 240GB SATA | PSU: PC Power & Cooling Silencer 750W
Monitor: Samsung 30" 305T | CD/DVD: Samsung SH-S223F | Keyboard: Sentey Phoenix | Mouse: Razer Lachesis

OCC Cool Club Member

 
 

Rebate Success Thread 2015---RMA Success Thread 2016---GPU Comparison tool on AnAndTech


#2 IVIYTH0S

IVIYTH0S

    They call me... General Help.

  • Members
  • PipPipPipPipPipPipPipPip
  • 21620 posts
  • Gender:Male
  • Location:South, NJ

Posted 16 December 2014 - 05:25 PM

Manufacturer: MSI

Product that was RMA'd: MSI Twin Frozr HD7970

Warranty period on original product: 3 Year Warranty

Product received from RMA: MSI Twin Frozr HD7970

Warranty period on received product: 3 Year Warranty

 

Time Table:

5/8: RMA# acquired

5/8: Shipped faulty video card out

5/12: Arrived at RMA Facility

5/15: Processed at RMA Facility

5/27: Received replacement card

 

Turn around time: 19 days (13 business days)

 

Was the problem solved: Yes

Was the RMA easy to setup: Yes

Were you satisfied with turnaround time: Yes

Did they meet or exceed your expectations of a good RMA, and why: They exceed my expectations because it turns out that I don't think my old 7970 was even bad because the new one was still having the same issues as the original. It turned out that once I uninstalled MSI Afterburner, all was made right. It was nice of them to go the extra mile and return a different card to me just in case there was something wrong (though I'm sure the somewhat long turnaround was partly due to them unable to find anything wrong with the RMA'd card)

 

Would buy from this manufacturer again: Absolutely!


Edited by IVIYTH0S, 16 December 2014 - 05:28 PM.

"GilliumX58" DESKTOP
Mobo: Asus P8Z68-V-PRO | Processor: Intel Core i7 2600K @ 4.6ghz | CPU Cooler: Zalman CNPS9900MAXR | Videocard: ASUS GTX970 Strix
Memory: Patriot/Kingston 16GB 1866mhz | OS SSD: SanDisk Extreme 240GB SATA | PSU: PC Power & Cooling Silencer 750W
Monitor: Samsung 30" 305T | CD/DVD: Samsung SH-S223F | Keyboard: Sentey Phoenix | Mouse: Razer Lachesis

OCC Cool Club Member

 
 

Rebate Success Thread 2015---RMA Success Thread 2016---GPU Comparison tool on AnAndTech


#3 El_Capitan

El_Capitan

    Even the sun goes down

  • Members
  • PipPipPipPipPipPip
  • 7174 posts
  • Gender:Male
  • Location:Somerville, MA

Posted 16 December 2014 - 05:29 PM

Good idea for a thread! I should go back and check my e-mail's for all my RMA histories.



#4 cjloki

cjloki

    Demigod

  • Donated T5
  • PipPipPipPipPip
  • 3240 posts
  • Gender:Male
  • Location:Riverside CA.

Posted 16 December 2014 - 05:40 PM

accidentally made two orders of a laptop from microsoft store today, but only wanted one, ...the process of checking out from the shopping cart at the ms store is behind the times and unlike other online providers;

1. shopping cart doesn't clear when the browser is backed up, and doesn't necessarily even clear when you hit the remove item link...

2. doesnt question to double check the final decision to complete a purchase...

 

i'll let you know how this mess goes...

 

Manufacturer: Microsoft Store; Acer Aspire E5-571P-59QA Signature Edition Laptop

Product that was RMA'd:

Warranty period on original product:

Product received from RMA:

Warranty period on received product:

 

Time Table:

12/16: unintentional double order made

 

12/16: called microsoft store support to cancel one order, was told by a middle eastern staffer i barely understood that a tracking number must be issued before the transaction can be  stopped.

 

12/17: called ms store customer service again to inform them that unwanted laptop purchase was showing up as going to shipment and requested that shipping be halted before it went out, i was told by the outsourced phillipino staffer that the unintentional second purchase could not be stopped and that the item had to be rejected upon arrival, and a refund process would begin once ups returns the item to the store.

 

12/18: called the ms store to find out how it was that the initial computer purchase which was ordered with 1-2 day expedited ups shipping for $16.99. was on the same truck as the other one which had been accidentally ordered with 3-7 day ground shipping, and was promised a partial refund of $16.99 for the expedited shipping upon recipt and arrival...

i was also reassured that the 2nd computer cost would be refunded to me as soon as the ups returned the item and the return procedss was completed.

 

Turn around time: 03 days (03 business days)

 

Was the problem solved:  yes up to this point in time...

Was the RMA easy to setup:

Were you satisfied with turnaround time:   yes, the laptop arrived in time for me to set it up before i go back out on the road with it

Did they meet or exceed your expectations of a good RMA, and why:  yes so far, as of today, the unintended 2nd computer is on it's way back to the ms store via ups, but the promised refunds are going to take time...i'm looking at up to 2 weeks for everything to play out.

 

Would buy from this manufacturer again: yes probably, but i'd be MUCH more careful about how i clear my cart and complete my purchase, and from now on i will always call ahead to check on the shipping times and options before i agree faster expedited shipping...

note to self: be very very careful when buying from microsoft store or i may get more than i bargained for...

 

final thought: even though i have cleared my ms store shopping cart 5 or more times, and deleted my browsing history,  whenever i log into ms store, my cart shows up as having 1 acer laptop same as the others in it...i don't get it...

 

Edited by IVIYTH0S, Today, 05:28 PM.


#1) gaming, ASUS X99-A I7 5930@4.0ghz,CoolerMaster Hyper 212, 48gb Corsair Vengence @2400, ASUS 1080 Strix Edition, 1tb Samsung 850 EVO and 2x600gb WD velociraptors, Sony OptiarcDVD rw, Corsair 1050w, win10pro64, Corsair Obsidian 800D,

Warweeny: " just let it go, be free and relax ! "

#5 IVIYTH0S

IVIYTH0S

    They call me... General Help.

  • Members
  • PipPipPipPipPipPipPipPip
  • 21620 posts
  • Gender:Male
  • Location:South, NJ

Posted 16 December 2014 - 05:44 PM

Good idea for a thread! I should go back and check my e-mail's for all my RMA histories.

Thanks, I actually thought I had already made one but I was just thinking of the Rebate thread

 

accidentally made two orders of a laptop from microsoft store today, but only wanted one...i'll let you know how this mess goes...

Do let me/us know, and don't be a stranger to using my format and posting it up here :)


"GilliumX58" DESKTOP
Mobo: Asus P8Z68-V-PRO | Processor: Intel Core i7 2600K @ 4.6ghz | CPU Cooler: Zalman CNPS9900MAXR | Videocard: ASUS GTX970 Strix
Memory: Patriot/Kingston 16GB 1866mhz | OS SSD: SanDisk Extreme 240GB SATA | PSU: PC Power & Cooling Silencer 750W
Monitor: Samsung 30" 305T | CD/DVD: Samsung SH-S223F | Keyboard: Sentey Phoenix | Mouse: Razer Lachesis

OCC Cool Club Member

 
 

Rebate Success Thread 2015---RMA Success Thread 2016---GPU Comparison tool on AnAndTech


#6 gebraset

gebraset

    Certified Geek

  • Members
  • PipPipPipPip
  • 1363 posts
  • Gender:Male

Posted 16 December 2014 - 06:13 PM

Excellent thread idea! :)


Gateway NV52L15u

15.6” HD LED LCD | AMD A10-5750M | AMD Radeon 8650G | Samsung 850 EVO 256GB | 8GB DDR3 1600

------------------------------------------------------------------------------------

Revived Gaming PC

HP w2207h LCD | AMD Phenom 9150e @ 2.165GHz | MSI GeForce GTX 750Ti | HGST 500GB 7,200RPM | 4GB DDR2 800

------------------------------------------------------------------------------------


#7 cjloki

cjloki

    Demigod

  • Donated T5
  • PipPipPipPipPip
  • 3240 posts
  • Gender:Male
  • Location:Riverside CA.

Posted 16 December 2014 - 09:25 PM

imma try n use your format ivi, with a few minor adjustments for circumstances..


#1) gaming, ASUS X99-A I7 5930@4.0ghz,CoolerMaster Hyper 212, 48gb Corsair Vengence @2400, ASUS 1080 Strix Edition, 1tb Samsung 850 EVO and 2x600gb WD velociraptors, Sony OptiarcDVD rw, Corsair 1050w, win10pro64, Corsair Obsidian 800D,

Warweeny: " just let it go, be free and relax ! "

#8 IVIYTH0S

IVIYTH0S

    They call me... General Help.

  • Members
  • PipPipPipPipPipPipPipPip
  • 21620 posts
  • Gender:Male
  • Location:South, NJ

Posted 17 December 2014 - 05:30 AM

Excellent thread idea! :)

 
Thanks :)

imma try n use your format ivi, with a few minor adjustments for circumstances..

Sounds good (unless it was a bad experience...then sounds bad)

"GilliumX58" DESKTOP
Mobo: Asus P8Z68-V-PRO | Processor: Intel Core i7 2600K @ 4.6ghz | CPU Cooler: Zalman CNPS9900MAXR | Videocard: ASUS GTX970 Strix
Memory: Patriot/Kingston 16GB 1866mhz | OS SSD: SanDisk Extreme 240GB SATA | PSU: PC Power & Cooling Silencer 750W
Monitor: Samsung 30" 305T | CD/DVD: Samsung SH-S223F | Keyboard: Sentey Phoenix | Mouse: Razer Lachesis

OCC Cool Club Member

 
 

Rebate Success Thread 2015---RMA Success Thread 2016---GPU Comparison tool on AnAndTech


#9 slick2500

slick2500

    mmm beer

  • Folding Member
  • 2405 posts
  • Gender:Male
  • Location:Rapid City SD

Posted 17 December 2014 - 08:06 AM

Manufacturer: Gigabyte

Product that was RMA'd: Gigabyte GA-990FXA UD3

Warranty period on original product:  3 Years

Product received from RMA: Gigabyte GA-990FXA UD3

Warranty period on received product: 3 Years

 

Time Table:

10/29: RMA# acquired

10/31: Shipped faulty board out

8/02: Arrived/Received at RMA Facility

08/21: Received replacement board

08/28: New RMA# acquired 

08/29: Shipped faulty board out again

09/02: Arrived/Received at RMA Facility

09/17: Received replacement board

 

Turn around time on first RMA: 21 days (15 business days)

Turn around time on second RMA: 20 days (13 business days)

 

 

Was the problem solved: No

Was the RMA easy to setup: Yes

Were you satisfied with turnaround time: No

Did they meet or exceed your expectations of a good RMA, and why: Took almost a month for them to return my broken motherboard.

 

Would buy from this manufacturer again: F*ck No


Intel i7 9700k - ASRock Phantom Gaming SLI/AC - 16GB GSkill RIPJAWS V DDR 3200 - EVGA Geforce RTX 2080 Black Edition - Samsumg 850 Evo

sigimage.gif

"My friend's I am here to warn you that should you ever stumble across a website with top notch "content" on the front page that just so happens to be sorted by a rating system, please. Please, for the love of all that is good in this world. DO NOT GO TO THE LAST PAGE! What has been seen, cannot be unseen."

-WARDOZERX


#10 cjloki

cjloki

    Demigod

  • Donated T5
  • PipPipPipPipPip
  • 3240 posts
  • Gender:Male
  • Location:Riverside CA.

Posted 18 December 2014 - 05:12 PM

ok mythos, the MS circus is as good as it's gonna get "for today"


#1) gaming, ASUS X99-A I7 5930@4.0ghz,CoolerMaster Hyper 212, 48gb Corsair Vengence @2400, ASUS 1080 Strix Edition, 1tb Samsung 850 EVO and 2x600gb WD velociraptors, Sony OptiarcDVD rw, Corsair 1050w, win10pro64, Corsair Obsidian 800D,

Warweeny: " just let it go, be free and relax ! "

#11 IVIYTH0S

IVIYTH0S

    They call me... General Help.

  • Members
  • PipPipPipPipPipPipPipPip
  • 21620 posts
  • Gender:Male
  • Location:South, NJ

Posted 18 December 2014 - 05:21 PM

 

Manufacturer: Gigabyte


 

Damn, so the issue wasn't fixed the first NOR second time?

 

ok mythos, the MS circus is as good as it's gonna get "for today"

Thanks, feel free to update it when ALL is said and done!


"GilliumX58" DESKTOP
Mobo: Asus P8Z68-V-PRO | Processor: Intel Core i7 2600K @ 4.6ghz | CPU Cooler: Zalman CNPS9900MAXR | Videocard: ASUS GTX970 Strix
Memory: Patriot/Kingston 16GB 1866mhz | OS SSD: SanDisk Extreme 240GB SATA | PSU: PC Power & Cooling Silencer 750W
Monitor: Samsung 30" 305T | CD/DVD: Samsung SH-S223F | Keyboard: Sentey Phoenix | Mouse: Razer Lachesis

OCC Cool Club Member

 
 

Rebate Success Thread 2015---RMA Success Thread 2016---GPU Comparison tool on AnAndTech


#12 slick2500

slick2500

    mmm beer

  • Folding Member
  • 2405 posts
  • Gender:Male
  • Location:Rapid City SD

Posted 18 December 2014 - 06:57 PM


Manufacturer: Gigabyte


Damn, so the issue wasn't fixed the first NOR second time?

ok mythos, the MS circus is as good as it's gonna get "for today"

Thanks, feel free to update it when ALL is said and done!
Idk I never tested it the second time I sold it on eBay. I know dick move on my part but I was sick of it.

Intel i7 9700k - ASRock Phantom Gaming SLI/AC - 16GB GSkill RIPJAWS V DDR 3200 - EVGA Geforce RTX 2080 Black Edition - Samsumg 850 Evo

sigimage.gif

"My friend's I am here to warn you that should you ever stumble across a website with top notch "content" on the front page that just so happens to be sorted by a rating system, please. Please, for the love of all that is good in this world. DO NOT GO TO THE LAST PAGE! What has been seen, cannot be unseen."

-WARDOZERX