Jump to content


Photo
- - - - -

Rma Cheat Sheet


  • Please log in to reply
45 replies to this topic

#1 bigred

bigred

    Don't even get me started

  • Folding Member
  • 9685 posts
  • Gender:Male

Posted 10 August 2005 - 09:43 PM

once again I'm forced to read post after post about someone having a tough time getting an RMA number from some company... and having dealt with EPSON today, I felt the urge to share some tricks with my friends here. simple yet effective tricks that can save you hours and a bottle of asprin when something goes wrong.


1: if you bougth it on the web, you are NOT required to send it back to the company you bought it from... silly to send it to newegg and have to play with thier idiocy. also manufacturers are more likely to "upgrade" for your troubles, and they get the chacne to take a look at problems to improve future products.

2: step away from the online RMA form.

3: get on the compay website, look for CONTACT INFO. this doesn't have to be RMA or tech supprot departments either. I find calling the corporate offices works even better in this case.

4: be polite but firm. you are thankful that the company is taking thier time to help you. let them know this. they'll work even harder to keep you happy.

5: have the serial number of your problem product on hand. they'll want it.

6: tell them the trouble shooting steps you went thru to determine the need for RMA. however do not tell them if you did something stupid that led to this problem. they tend not to be as helpful then.

7: YES you read the FAQ (lie if need be here), YES you have the recipt (you should always keep these on file)

8: write down who you talked with, write down the address they tell you to ship your item to, and most importantly get the RMA number correct.

9: thank the people on the phone. remind them that you're thankful for thier help. kissing thier behinds is a good thing.

10: ship insured... and NOT via UPS. UPS will not ship electroncics without you paying them to pack it... even if it IS broken to begin with. get a tracking number (some companies require it). also recomend not shipping via DHL (Destroyed Heaved or Lost).


if you need any help on specifics on companies please PM or IM I'd be glad to help out.
Some people are like Slinkies. Totally useless, but you just can't help but laugh when you push them down the stairs.

#2 NCC10281982B

NCC10281982B

    The useless guy™

  • Moderator
  • PipPipPipPipPipPip
  • 6987 posts
  • Gender:Male
  • Location:Bellevue, WA

Posted 10 August 2005 - 09:47 PM

Nicely done! sticky!
I am DUMB, okay? Dumb as a post! Think I'm happy about it?
 
sigimage.gifCFr15LujaQwHZgiAc222zw.png

#3 Kash

Kash

    Long Time Member

  • Members
  • PipPipPipPipPipPip
  • 5491 posts
  • Gender:Male
  • Location:Edison, NJ

Posted 10 August 2005 - 09:54 PM

also recomend not shipping via DHL (Destroyed Heaved or Lost).

View Post


Used their service once. Will NEVER use it again. Though I got a free case of Bawls out of it (finishing 48 bottles of Bawls in less than 2 weeks is a BAD idea....)

Intel i5 2500K | Gigabyte Z68
16GB G.Skill PC3-12800 (9-9-9-24) | EVGA GeForce GTX 560


#4 TimeMachine

TimeMachine

    Civilized Mind

  • Members
  • PipPipPipPip
  • 1505 posts

Posted 10 August 2005 - 10:01 PM

beautiful! read it twice.

qtind6.png
1528301.png


#5 martymcfly

martymcfly

    Mire! Nachos!

  • Members
  • PipPipPipPipPip
  • 4215 posts
  • Location:Long Island, NY

Posted 10 August 2005 - 10:07 PM

good guide! RMAs usually are a LOT easier if you try than people make you think. I read marketing books and one of the biggest sales things is that your customer is NOT your enemy. You are helping them with your product. This is why you must convey a message to a customer instead of convincing them. They should be like your spouse.

Edited by martymcfly, 10 August 2005 - 10:07 PM.

A64 3700+ :: 7800GTX :: 2GB Patriot RAM :: DFI Lanparty UT nf4 SLI-D :: Aspire X-Navigator :: 3x80 GB SATA HDs in RAID 0 :: Maxtor 6L200P0 :: Dell 2405FPW Monitor


#6 Vasto

Vasto

    Sexiest OCC Member

  • Members
  • PipPipPipPip
  • 1783 posts
  • Location:USA

Posted 10 August 2005 - 10:15 PM

Yay, I will RMA tommarrow. Hope I don't need a reciept...
Posted Image

#7 bigred

bigred

    Don't even get me started

  • Folding Member
  • 9685 posts
  • Gender:Male

Posted 10 August 2005 - 10:19 PM

never needed a recipt for AMD or Intel.
Some people are like Slinkies. Totally useless, but you just can't help but laugh when you push them down the stairs.

#8 Bosco

Bosco

    OCC Boss

  • Senior Admin
  • PipPipPipPipPipPipPipPipPip
  • 32945 posts
  • Gender:Male
  • Location:Canada

Posted 10 August 2005 - 11:39 PM

Nicely done! sticky!

View Post

:withstupid: Done :)

Main Gaming Rig
Intel 6700K
MSI Board
32GB Gskill
Titan X
Samsung 1TB SSD
Corsair 600T White
Noctua D14 CPU Cooler
Corsair 1200 Watt PSU
Asus 32" 4K Monitor
Donating to OCC :::: OCC Site Rules :::: OCC Reviews
RIP Verran and Nemo gone but never will be forgotten.


#9 swifty11212

swifty11212

    MacBook Pro abuser

  • Members
  • PipPipPipPipPipPip
  • 5301 posts
  • Gender:Male
  • Location:Brooklyn, NY

Posted 11 August 2005 - 02:10 AM

simply put. meh sometimes acting a little noobish helps you get an rma, did it before and got a rma in an instant for plextor :D
MacBook Pro 2.4ghz 4gb Corsair 4-4-4-12 modules.

Imac 20" 2.4ghz 2gb ram Radeon HD2600

fx57 @3.0ghz, x1950xtx 700/800, dfi lanparty sli-dr, g.skill F1-4000USU2-2GBHZ, pc power & cooling turbo cool 510.

conroe e6600 8800gts 620/1516/1010, asus p5wdh-deluxe, 4x 1gb ADATA, pc power and cooling 750w psu.

opteron 146, x800xtpe, msi k8n neo2 platinum, g.skill ddr fx 2x 512mb, corsair xms xlpt 2x512mb, antec truepower 550w esp12v. (board died)

e8400 @ 4.1ghz, 9800gtx sli @ 772/2001/1105 (, evga 680i, mushkin 2gigs @ ddr1080., pc power and cooling 750w.

asus p5k board, e6600 @ 3.5ghz, 8800gt 700/1704/1014, 2gb g.skill HZ @ ddr1032, ocz 600w psu.

#10 LoArmistead

LoArmistead

    OCC's misplaced Texan

  • Members
  • PipPipPipPipPip
  • 3012 posts
  • Gender:Male
  • Location:'Murrica

Posted 11 August 2005 - 07:40 AM

Oh I like this...

"All Hail John Browning"

Unfunded US Welfare Liabilities: http://usdebtclock.org/numbers2/UnfundedLiabilitiesMx.swf
"Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery."

"Spears shall be shaken, shields shall be splintered. It is a sword-day; a red day, ere the sun rises! Ride now! Ride now! Ride for ruin, and the world's ending! Forth Eorlingas!"
** Grammar Police: Deputy **


#11 Vasto

Vasto

    Sexiest OCC Member

  • Members
  • PipPipPipPip
  • 1783 posts
  • Location:USA

Posted 11 August 2005 - 01:00 PM

AMD is making me grab a reciept. Also to RMA to AMD by phone its long distance (408-749-3060). I also know thier fax number (408-774-7492)
Posted Image

#12 fire_storm

fire_storm

    Total Nerd

  • Folding Member
  • 3977 posts
  • Gender:Male

Posted 15 August 2005 - 11:21 AM

Nice list.

But isn't it better to RMA a proccessor or motherboard back to were you bought it from if you went and overclocked it to much and wreaked it?