Guest artvandelay Posted July 15, 2006 Posted July 15, 2006 my motherboard has a few problems. i have researched them (a lot) and i am pretty sure it's time to rma the board. these are my issues: the 4th dimm slot (orange closest to cpu) is dead. i can run a single stick in slots 1 & 2, dual sticks in 1 & 3, but never dual sticks in 2 & 4. this seriously hampers overclocking of my tccd. the second issue is the nvidia ethernet port is dead. windows does not see it (not a case of missing drivers, it's just invisible), and if i plug the cable in, i get no lights. can someone direct me to the fastest way to get my rma resolved? thanks Share this post Link to post Share on other sites More sharing options...
Prostock62 Posted July 15, 2006 Posted July 15, 2006 Contact Donna at DFi http://www.dfiusa.com/support/index.html Share this post Link to post Share on other sites More sharing options...
Guest artvandelay Posted July 15, 2006 Posted July 15, 2006 thanks Share this post Link to post Share on other sites More sharing options...
Guest artvandelay Posted July 16, 2006 Posted July 16, 2006 i can't seem to find an e-mail for donna. all i can find is a form based page to fill out. is that what i want? Share this post Link to post Share on other sites More sharing options...
Guest BFG Posted July 16, 2006 Posted July 16, 2006 DO NOT POST EMAILS in the wide open forum or take a vacation. Address bots FLOOD the freeeken email addresses because you guys don't pay attention to web protocol. DFI RMA EMAIL ADDRESS And when you email you will have to furnish this information in order to begin RMA processing. If you are in USA or Canada: For for hard parts pricing and availability and for rma processing use the email link above and to assist you they will need the information shown below. Thank you. When you email or call DFI (TEL: 1-510-274-8000), please provide these information: Product model and revision if known. ( Usually shown as R. AXX or similar on stick-on with barcode on PCI slot). Link possible revision locations. http://www.dfi.com.tw/Support/mb_faq_us1.j...TYPE=US&SITE=US Mother board serial number. On end of box board came in and also in various places on the board. Place where you purchased this product. Invoice number or Receipt number from your vendor. This post editted for correctness of email address in open forum for email bots to get and spam. RGone... Share this post Link to post Share on other sites More sharing options...
thefabe Posted July 16, 2006 Posted July 16, 2006 You should use the PM box whenever posting e-mails yes even that one I have been told Share this post Link to post Share on other sites More sharing options...
Prostock62 Posted July 16, 2006 Posted July 16, 2006 i can't seem to find an e-mail for donna. all i can find is a form based page to fill out. is that what i want? It looks like they are having problems with the site but BFG has the address for you. Share this post Link to post Share on other sites More sharing options...
Guest artvandelay Posted July 21, 2006 Posted July 21, 2006 where do i send the motherboard back to? i can't find an address Share this post Link to post Share on other sites More sharing options...
Gnunard Posted July 21, 2006 Posted July 21, 2006 @ artvandelay You're so lucky living in the USA. RMA a board in europe (sweden) is so tough even Mr. T; Pittys it Share this post Link to post Share on other sites More sharing options...
Guest Retratserif Posted July 21, 2006 Posted July 21, 2006 First contact angry games, happy games what his name is now. He can give you the proper email address. They will run you through a few final trouble shooting questions and stuff. If it fails that, they will give you the form and another email address to attach it to. Share this post Link to post Share on other sites More sharing options...
Guest artvandelay Posted July 21, 2006 Posted July 21, 2006 I HAVE THE RMA NUMBER. they just weren't clear if i can send the board to the address in donna's e-mail signature or if there is another one. Share this post Link to post Share on other sites More sharing options...
Guest artvandelay Posted July 24, 2006 Posted July 24, 2006 bump. can someone please confirm that i should send the box to the address in donna's e-mail signature? i've been sitting on the box for 3 days now trying to find a direct answer and i can't find one. Share this post Link to post Share on other sites More sharing options...
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