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NFII Ultra Infinity Losing Time / PS2 Mouse Problem / Crap Overclock

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clocker:

 

1. you must have proof of purchase of your product for DFI to warranty it. Period. As Rgone says, this isn't Abit, Epox, Shuttle, Gigabyte, Asus...this is DFI's warranty policy. RGone states it to you as it is told to him (and I)

 

2. if you are within your return period with your vendor you should attempt to RMA through them.

 

If not, you may contact RGone or I about an RMA and we will make sure you have proper proof of purchase to begin the RMA direct through DFI.

 

I'm just telling you what the other manufacturer's do because I have been building computers for years and worked with many them in the past. They are not as inflexible as you make DFI sound.

 

we arent inflexible. We have rules just as you do, just as those other companies do. ours might be this or that while yours may not. Our rules are our rules. Again i must tell you this is DFI, not Asus, Abit, Gigabyte, Shuttle, etc.

 

They realize that they can track when motherboards were manufactured based on the serial number and won't require a receipt with purchase date if they can verify that the board was manufactured less that a year ago.

 

we require proof of purchase. That's direct from our RMA specialist.

 

I've done this with other customers of mine who asked me to do some troubleshoot/repair work for them but lost their receipt.

 

what you do is your order of business. DFI is not you. DFI does things a certain way, just like you do things a certain way.

 

if you bought your motherboard from an online retailer but do not have the proof of purchase, simply contact the retailer and get a copy. They will have a record of your purchase. You should always keep your receipts for any parts you purchase that might need to be repaired under warranty.

 

Just a few months ago I did an RMA with Shuttle and all they required was the serial number. Great to work with and very friendly too. That's a lot more than I can say for DFI at this point.

 

Shuttle has their way. DFI has their own way.

 

Does DFI have a page with RMA process info. for the USA?

 

DFI USA does not do direct RMA with the customer. We ask that you do RMA with your retailer/vendor. If you are out of your return period, please contact RGone or I and we will help you begin your RMA with the proper steps.

 

How many times do I have to ask for a link to the DFI RMA process in the USA? Is it a big secret or something?

 

see above please.

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I guess DFI has their way of doing things.

 

I'll do what I can to see if Microcenter can provide me with another copy of my receipt and then follow up with you.

 

However, I still stand by my statement that it was very unprofessional and a poor representation of DFI for 'Super Moderator' RGone to call me 'foolish'.

 

Thanks,

C

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However, I still stand by my statement that it was very unprofessional and a poor representation of DFI for 'Super Moderator' RGone to call me 'foolish'.

 

possibly, but i think you were foolish to come here and get bent out of shape when we told you what the requirements were.

 

neither of us mean it as you are so foolish that you shouldn't be breathing.

 

we mean it as you are foolish indeed to take the chance of spending some big money on high-end computer parts that have the possibility of going bad, and not having a receipt from your purchase of it, and then being of the mind that just because another company does their job one way that you expect us to do it the same way and cop an attitude when we tell you how we do it and you dont like how we do it.

 

we have much experience in this industry. You might or might not. We never assume that just because one company does things a certain way that every other company will do it also. Our experience shows us that each company might have some of the same rules and requirements but almost always they have differing ways and rules and requirements.

 

our intention isn't to try and make you feel stupid. we expect that when you come to this forum you will show us respect and take our word as the truth, especially when it comes to official company policy.

 

email me in my sig and I will answer in DFI tech support and route you to RMA. You need invoice and proof of purchase so round that up before you make contact.

 

RG showed you respect and offered to help you handle the matter right off the bat. And I dont see him calling you outright foolish. Only that you foolishly didn't keep track of your original receipt for an item that might need to be repaired/replaced one day.

 

anyway I dont like making a big deal out of this so I'll stop. Please just respect that when we tell you the requirements for what you asked, that it is not intended just to make you angry. Nor is it up for debate. Its just the requirements set forth by the company and we follow them and pass them on to you so that you may know them.

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For the record, I never got "bent out of shape" about anything until RGone called me 'foolish' I just simply asked if DFI can work off the serial number and then RGone kind of went off on me with the foolish comment.

 

Nonetheless, this point is moot. I found the receipt in the bottom of my parts bin. I'll be e-mailing you in the near future; hopefully you'll still help me out with this problem.

 

Thanks,

C

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This thread is probably the best possible summary of why I'll never buy any DFI product again.

 

My best guess as their motto: Irritable, pretentious, and insulting, the DFI support "team".

 

Oh, and AG, Rgone, you're right; you don't work for Asus, Abit, Shuttle, etc. And there's a reason DFI is never mentioned in the same breath with them: they have GOOD customer service and support, friendly representatives, and products that don't crap out for no good reason 40% of the time. DFI doesn't have any of that. And is somehow proud of it.

 

Tsk Tsk.

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get with the program people..!

follow the rules of the company and they will break their back helping you all the way through whatever problem it is.

 

so far any issue that i have had with this board, both angry and rgone treat it as their own problem..

 

RD

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lol -jp- you are more than welcome to your own opinion. We encourage people to think for themselves and learn about their computer.

 

If you take that as arrogance and pompous attitude...well...thats your right. We wont argue that with you as it is pointless.

 

but like anywhere, we have rules that MUST be followed. You yourself live with rules every day and follow them, whether you do so willingly or complain the whole way about it I don't know. But you do live by them.

 

This place and our RMA policy is no different. We have rules here at the forums that we set, and there are rules that the company itself sets and we have some leeway but must adhere to them for the most part...and the RMA stuff we only pass along the rule, we don't get to amend or outright break that one.

 

I am however sorry that you feel the way you do as we do value all of our customers. But I must also point out that there isn't anyone that forced you to come here, nor is forcing you to stay here if you are so unhappy. We wish you all the luck with whatever products you buy in the future, and should you decide to go DFI, we will always try our best to be helpful and get any issues you have resolved as quickly as possible.

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Well like I said before.......

 

When I became interested in a DFI Motherboard, I came to this site BEFORE I purchased my board. I seen alot of RMA Questions, listed by many posters. EVERYONE who posted these RMA requests were answered by RGone and Angry!!

 

Sorry, that sounds like Customer Service to me.....

 

I've also noted alot of Bios Flashing errors done by people, just for the sole purpose of getting the latest Bios. Going out on a limb and sometimes Flashing the wrong Bios's. Now if you read any posts regarding flashing, RGone and Angry suggest the " If it ain't broke, don't fix it!!" policy. But people still Flash, run into problems ask for Help.

 

When they get help or advice with a reply, the first thing typed out.....

 

- DFI SUCKS

 

- Angry and RGone should learn some Customer Service Skills....

 

These guys post everyday, weekends included......

 

Answering the same questions over and over again....

 

Would You do this for you're place of business, on your days off without pay?

 

 

Yes, sometimes there's a legit problem. Angry and RGone deal with it, by their companys rules. They have to follow them..

 

 

So all you BASHERS out there, RELAX........

 

Oh, how the typed word can be interpreted in so many different ways...........

 

 

 

:confused:

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Originally posted by -jp-

This thread is probably the best possible summary of why I'll never buy any DFI product again.

 

My best guess as their motto: Irritable, pretentious, and insulting, the DFI support "team".

 

Oh, and AG, Rgone, you're right; you don't work for Asus, Abit, Shuttle, etc. And there's a reason DFI is never mentioned in the same breath with them: they have GOOD customer service and support, friendly representatives, and products that don't crap out for no good reason 40% of the time. DFI doesn't have any of that. And is somehow proud of it.

 

Tsk Tsk.

 

I've had worse customer service from 2 of the manufacturers you've mentioned than you claim to have had with DFI. One of them didn't even get back to me - ever. Go figure.

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Just wanted to follow up to this thread to let everyone know that the support person that AG set me up with was very professional and prompt. I received answers to e-mails usually in less than two hours. My replacement motherboard was shipped out to me within 24 hours of DFI receiving the defective board and the new one is working great. Not only do my PS2 ports now work normally, but I got my overclock back too.

 

While I still think the process for starting an RMA at DFI sucks, they really handled it well once it got going. Thanks DFI.

 

C

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