road-runner Posted June 14, 2008 Posted June 14, 2008 A friend of mine has an HP machine with XP and wants me to try to help him with his problem. He said it will BSOD and restart. He says it is getting to windows and works for a little while then will blue scree and restart. What is the best way to diagnose it? Quote Share this post Link to post Share on other sites More sharing options...
LoArmistead Posted June 14, 2008 Posted June 14, 2008 I'd try to run it in safe mode with networking and see how well it does before crashing. It could be a driver issue. Is he doing anything specifically when it crashes on him? Has he done any internal upgrades that may be stressing his 250/300W power supply? Quote Share this post Link to post Share on other sites More sharing options...
road-runner Posted June 14, 2008 Posted June 14, 2008 I'd try to run it in safe mode with networking and see how well it does before crashing. It could be a driver issue. Is he doing anything specifically when it crashes on him? Has he done any internal upgrades that may be stressing his 250/300W power supply? Not sure yet still getting info, more than likely he will just have to bring it over here or I will have to go over there.... Quote Share this post Link to post Share on other sites More sharing options...
wevsspot Posted June 14, 2008 Posted June 14, 2008 If you have a spare hdd, put a fresh copy of windows on it and slap it into his machine. Start it up and stress test the machine overnight using Prime95. If it still BSOD's you've eliminated about 50% of what the problem could be. At that point you can focus on memory (test using Memtest) or power supply (test with a spare). Quote Share this post Link to post Share on other sites More sharing options...
airman Posted June 14, 2008 Posted June 14, 2008 a neighbor's of mine (same deal, hp on xp) is having the same problem. turns out to be the motherboard. perhaps a controller or something. Quote Share this post Link to post Share on other sites More sharing options...
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