Sean Sinhu from OCZ you are a god among men. Thanks so much for taking care of me when i doubted yall the most.
Im sure a good portion of you all use OCZ memory, if not presently in thepast and so on.
Well i have a pair of 512mb sticks that i bought like a year ago. Just recently my OS got currupted and i wondered why. Memtest was quick to point out that my memory had failed. So i figure oh dang now i have to wait a couple weeks for new stuff and send this away to (most likely California). So i flip the memory packaging around and call the OCZ support line. No answer, i guess somebody was on a cofffee break....
Well no, here it is 3months later and i still dont have my memory. Hell i still cant get an answer on their support line. Whats worse is that i did get in contact with a member of the support team name Jimmy Houn but since our conversation regarding how sorry he was that they didnt answer the phone. He told me that OCZ willship me a replacement set and that i was to package my old ram up in the same packaging and send it back. They were gunna pay all the shipping, i was greatly suprised as i had already bubble wrapped and enveloped my memory ready to be shipped (their site says customer pays the shipping, so i figured big deal $10) but ya i was happy.
Then he never once responded to my emails again. I call their support number on my break at work and still no answer. I am never buying OCZ memory again and i urge anyone else out there not to as well. I just picked up some Crucial and its working better then ever before.
Today im mailing a report to the BBB and hopefully it will at least get an email sent to head office about this...
If anyone would like to try and contact Jimmy here is his addy
If you do contact him please mention me as im sure he will remember cause hes obviously activly deleting my emails.
Description of the product (quantity, size and Part Number): 1 stick of a matched pair of 240pin PC-4200 GOLD DDR2 memory. P/N OCZ25331024ELDCGE-K
Item Number 15370 140258 4
Edited by zep_54, 08 September 2006 - 10:30 AM.