ill_industries Posted September 7, 2005 (edited) (begin rant) i wrote through their online form the following after filling out the specs of the rig... Motherboard Model* p4mam2-v Revision* 1.0 CPU1 Brand/Model* intel celeron d Speed* 2.93 Package(Slot/Socket) socket 478 F.S.B.(66/100/133MHz) 533 Memory Module Slot1 Patriot 512mb 266MHz 2 Sided Slot2 Patriot 512mb 266MHz 2 Sided Display Card Type onboard Brand Name* onboard Model* onboard Graphic Chipset onboard Power Supply Brand Name* Thermaltake Model tr2 Wattage* 430w IDE Device none PCI Slot none Operating System none Problem Description* wont post with everything stated above no hd attached, no ide cables, no floppy, bought as a combo from tigerdirect, all brand new unused either a compatability issue with ram or cpu power will turn on, power led will illuminate, no sounds, no flashing lights etc., was tested inside case, removed from case and tested on a esd foam mat with same results... any help is appreciated and then their gay butt generic response..... Dear Customer, Please kindly refer to our test report for approved components to use with the system board: http://www.msi.com.tw/program/products/mai...ail.php?UID=644 Please kindly refer to our online troubleshooting guide for the issue: http://www.msicomputer.com/support/sup_tshoot.asp Please do verify all other components like the Processor, Memory Module, Video card, and Power Supply in another working system board to determine the cause of the problem. Please try with clearing the cmos setting on Jbat1 jumper or removing the battery on the mb out for 1 minute and put it back in with power off. Please test out the mb and components outside the case with mb box to support the board. This can prevent any short or grounding problem to the mb and it Edited September 7, 2005 by ill_industries Quote Share this post Link to post Share on other sites
gunak87 Posted September 7, 2005 Responding to their not-so-great email with smartass rude comments is not going to get you better tech support. Your best bet is to be as nice as possible to them. I prefer calling and talking to a real person, rather than email. Sitting on hold for 30 minutes is better than waiting two days for an email that doesn't help. Quote Share this post Link to post Share on other sites
danyo64 Posted September 7, 2005 i emailed them a while back 2.. pretty much the same thing .. Quote Share this post Link to post Share on other sites
LoArmistead Posted September 7, 2005 Hey, at least you got an automated response...that's more than I got from intel...bastards. Quote Share this post Link to post Share on other sites
ill_industries Posted September 7, 2005 i ended up fixing the problem i had with the board (no thnx to tech support) there was some ghetto soldering done to the main power connection on the under side Quote Share this post Link to post Share on other sites
anthony Posted September 7, 2005 Call them next time, you can't get a generic response if you call them. Quote Share this post Link to post Share on other sites
bigred Posted September 7, 2005 did you read my RMA thread? it stated NOT doing what you did. dont' email them, don't be mean to them. MSI is fine to work with if you know how to do the dance. Quote Share this post Link to post Share on other sites
Nerm Posted September 7, 2005 did you read my RMA thread? it stated NOT doing what you did. dont' email them, don't be mean to them. MSI is fine to work with if you know how to do the dance. 540893[/snapback] That is so true! I have never once had a problem with MSI on returns. If you are nice and know how to talk to them it is much easier. Another thing is to always call them. DO NOT email a company for an RMA. Always call them even if it does take a little more of your precious time. Quote Share this post Link to post Share on other sites
ill_industries Posted September 7, 2005 im not a good dancer and the problem had nothing to do with an RMA whats the point of "online tech support" if it really doesnt exist if they didnt read my first email, they definately wont read the 2nd... im not bashing the product in any way ok im done now Quote Share this post Link to post Share on other sites
Guest FxXP Posted September 7, 2005 bought as a combo from tigerdirect I think I see a problem with that already. Best to avoid that idiotic excuse for a reseller. Quote Share this post Link to post Share on other sites
bigred Posted September 7, 2005 im not a good dancer and the problem had nothing to do with an RMAwhats the point of "online tech support" if it really doesnt exist if they didnt read my first email, they definately wont read the 2nd... im not bashing the product in any way ok im done now 540936[/snapback] usually you have to go thru tech support to get to RMA, so the instructions on how to best handle them work wonders. I bet I can get thing resolved with MSI in under 20 minutes... EASY. any info I want, an RMA, anything. as far as tigerdirect... I swear that a pack of monkeys runs the place. Quote Share this post Link to post Share on other sites
swifty11212 Posted September 7, 2005 they do. and its very annoying how they ask for the last 4 digits of SSN just to place an order via phone. but my dad was able to not give it up. thank *insert your diety* we never dealt with them again for 4 years now. Quote Share this post Link to post Share on other sites