Bfg Customer Service Rocks!

[knightfuelfire]

I took my computer apart to get ready for my new mobo, and noticed that one of the fans on my video card was cracked. So I called BFG just to see what their return policy was. They RMA'd the card no questions asked and are sending a replacement as soon as they get mine. WOW! Best customer service I have seen thus far.

[jkdmaster]

I didnt like them, they have no clue about what they are talking about and are pretty arrogant for not knowing much.

[martymcfly]

better than XFX. It took a month before somebody told me that I could RMA to them.

[The_WRATH]

lol depends really on customer support operator to me, cause at logitech sometimes id get the most supportive guy......and then other times id get some.....crappy......person..guy..helper

[Guest Jeremy]

Yeah, IMO customer support is really based on who you get.

[The_WRATH]

yeah, usually rmas are no questions asked cause they dont want to hear all the details and such, they think oh god one of our products is unusable by one of our consumers, lets get a replacement to him to try and keep up our rep lol

[n19htmare]

Thats good.

But it's only the first phase of customer service. Lets wait and see what the Turn Around time is for you to get the Card back.

Be sure to let us know be cause i'm a BFG owner and my fan is making weird noises and would also like to RMA it.

[_Intense_]

I took my computer apart to get ready for my new mobo, and noticed that one of the fans on my video card was cracked.  So I called BFG just to see what their return policy was.  They RMA'd the card no questions asked and are sending a replacement as soon as they get mine.  WOW!  Best customer service I have seen thus far.

428984[/snapback]

 

I've heard nothing but good things about BFG.

[r_target]

Good service is very underrated. Nobody seems to care about it until RMA time. I'm glad to hear you got straightened out.