cGrUnDy Posted May 20, 2004 Posted May 20, 2004 I had a similar problem and aftr hours of searching I found out I was a trial firewall software I had installed long ago and didn't uninstall properly. After some manual uninstalation, the DHCP protocol was able to reach the modem and obtain an IP address. Do you have any software firewalls? or VPN clients? or did you use to have any of those and later unistalled them? Share this post Link to post Share on other sites More sharing options...
Ste Posted May 20, 2004 Posted May 20, 2004 I have zonealarm and the pre installed XP fireall, but i turn them off when i try to get IP, i have norton as AV i had avasti to but i deleted all but 1 file of it Share this post Link to post Share on other sites More sharing options...
the11ama Posted May 21, 2004 Posted May 21, 2004 (edited) I just ran this senario with my laptop through a pcmcia card, and also works with my desktop. I intentionally screwed up the settings to make it not work, then I uninstalled all related drivers and internet settings (including those in "network" in the control panel.) First unplug the power cord for the cable modem and disconnect the cable (whatever it is) from the modem to the computer. Restart computer. Reload drivers for internal hardware, including the NIC card, but not the cable modem drivers. Restart computer. Then insert modem driver cd and follow it step-by-step. This should include selecting connecting cable, selecting direct or indirect cable connection (splitter for TV,) plugging in the modem, and connecting the cable from the modem to the computer in roughly that order as the software should provide. Remember, this hardware is extremely touchy for some reason; everything has to be done in the right order with no previous baggage (drivers and settings) to make it work. If this doesn't work, unplug the modem, let it sit for a minute as you shut off your computer. Then plug the modem back in, and once it has a link, turn your computer back on. If that doesn't work, with the computer on, call customer service and see if they can see your computer as being online or not. If they cannot see your computer or modem, then either they have the wrong numbers for your modem or there is a problem with the line. If they can, it's on your end. Refer to step one after a fresh OS install (last resort.) Edited May 21, 2004 by a rabbit Share this post Link to post Share on other sites More sharing options...
Ste Posted May 22, 2004 Posted May 22, 2004 Um, i had this guy remote access my computer for 2 hours and whatever he did he fixed it, im on cable right now and he said it had something to do the netbt service was disabled he had to modify some crap in local registry but it work, thanks Share this post Link to post Share on other sites More sharing options...
r_g Posted May 22, 2004 Posted May 22, 2004 use ur restore disc if it is a company name(sony of w/e) or format and reinstall windows Share this post Link to post Share on other sites More sharing options...
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