Computer had a sudden shut-off, twice in one day.

[GreggHL]

So I was playing Battletech on my computer when the screen went black and my computer restarted.  Later on, I was playing Rimworld- which as far as I know is less intensive on system resources- when it restarted again.  I've run a check on my ram using mdsched.exe and there were no errors according to that.  I'm wondering what caused the reboots, so I'm tossing that to this forum as the guy who built my computer recommended here.

 

I've also pasted the log below.

 

- System 

 

  - Provider 

 

   [ Name]  Microsoft-Windows-Kernel-Power 

   [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 

 

   EventID 41 

 

   Version 6 

 

   Level 1 

 

   Task 63 

 

   Opcode 0 

 

   Keywords 0x8000400000000002 

 

  - TimeCreated 

 

   [ SystemTime]  2018-05-08T12:50:20.503981800Z 

 

   EventRecordID 9759 

 

   Correlation 

 

  - Execution 

 

   [ ProcessID]  4 

   [ ThreadID]  8 

 

   Channel System 

 

   Computer DESKTOP-OTGD1NQ 

 

  - Security 

 

   [ UserID]  S-1-5-18 

 

 

- EventData 

 

  BugcheckCode 278 

  BugcheckParameter1 0xffff8a884986f010 

  BugcheckParameter2 0x0 

  BugcheckParameter3 0x0 

  BugcheckParameter4 0x0 

  SleepInProgress 0 

  PowerButtonTimestamp 0 

  BootAppStatus 0 

  Checkpoint 0 

  ConnectedStandbyInProgress false 

  SystemSleepTransitionsToOn 1 

  CsEntryScenarioInstanceId 0 

  BugcheckInfoFromEFI true 

  CheckpointStatus 0 

 

Level Date and Time Source Event ID Task Category

Critical 5/8/2018 9:50:20 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

 <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 

  <EventID>41</EventID> 

  <Version>6</Version> 

  <Level>1</Level> 

  <Task>63</Task> 

  <Opcode>0</Opcode> 

  <Keywords>0x8000400000000002</Keywords> 

  <TimeCreated SystemTime="2018-05-08T06:39:26.606425500Z" /> 

  <EventRecordID>9684</EventRecordID> 

  <Correlation /> 

  <Execution ProcessID="4" ThreadID="8" /> 

  <Channel>System</Channel> 

  <Computer>DESKTOP-OTGD1NQ</Computer> 

  <Security UserID="S-1-5-18" /> 

  </System>

- <EventData>

  <Data Name="BugcheckCode">278</Data> 

  <Data Name="BugcheckParameter1">0xffffb7833f3fc010</Data> 

  <Data Name="BugcheckParameter2">0x0</Data> 

  <Data Name="BugcheckParameter3">0x0</Data> 

  <Data Name="BugcheckParameter4">0x0</Data> 

  <Data Name="SleepInProgress">0</Data> 

  <Data Name="PowerButtonTimestamp">0</Data> 

  <Data Name="BootAppStatus">0</Data> 

  <Data Name="Checkpoint">0</Data> 

  <Data Name="ConnectedStandbyInProgress">false</Data> 

  <Data Name="SystemSleepTransitionsToOn">2</Data> 

  <Data Name="CsEntryScenarioInstanceId">0</Data> 

  <Data Name="BugcheckInfoFromEFI">true</Data> 

  <Data Name="CheckpointStatus">0</Data> 

  </EventData>

  </Event>

 

Adding System information: 

OS Name Microsoft Windows 10 Pro

Version 10.0.16299 Build 16299

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name DESKTOP-OTGD1NQ

System Manufacturer MSI

System Model MS-7A69

System Type x64-based PC

System SKU Default string

Processor Intel® Core i7-7700 CPU @ 3.60GHz, 3600 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 2.20, 4/6/2017

SMBIOS Version 3.0

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer MSI

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "10.0.16299.371"

User Name DESKTOP-OTGD1NQ\Gregg

Time Zone Korea Standard Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 16.0 GB

Available Physical Memory 12.0 GB

Total Virtual Memory 18.3 GB

Available Virtual Memory 13.9 GB

Page File Space 2.38 GB

Page File C:\pagefile.sys

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

 

I also had another shutoff event.  Here's the log:

 

- System

    - Provider

      [ Name] Microsoft-Windows-Kernel-Power       [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

      EventID 41       Version 6       Level 1       Task 63       Opcode 0       Keywords 0x8000400000000002     - TimeCreated

      [ SystemTime] 2018-05-08T12:50:20.503981800Z

      EventRecordID 9759       Correlation     - Execution

      [ ProcessID] 4       [ ThreadID] 8

      Channel System       Computer DESKTOP-OTGD1NQ     - Security

      [ UserID] S-1-5-18

- EventData

    BugcheckCode 278     BugcheckParameter1 0xffff8a884986f010     BugcheckParameter2 0x0     BugcheckParameter3 0x0     BugcheckParameter4 0x0     SleepInProgress 0     PowerButtonTimestamp 0     BootAppStatus 0     Checkpoint 0     ConnectedStandbyInProgress false     SystemSleepTransitionsToOn 1     CsEntryScenarioInstanceId 0     BugcheckInfoFromEFI true     CheckpointStatus 0

Edited May 9, 2018 by GreggHL

[Braegnok]

Can you list your system hardware specs,.. 

 

Bugcheck 278,..  indicates that an attempt to reset the display driver and recover from a timeout failed.

 

Perhaps, updating the video driver, downgrade the driver (if the latest doesn't work), or remove and reinstall the current driver.

 

Update the firmware, downgrade the firmware (if the latest doesn't work). Ensure you're using the latest BIOS for your motherboard as well. If your overclocking anything, stop doing so.

Edited May 9, 2018 by Braegnok

[SpikeSoprano]

Those errors may or may not be your problem, however 90% of the time it's hardware related, either a faulty psu or overheating seem to be the main reasons.