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Comcast says faster speeds ready, reboot at will

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Internet only package, we pay $39.95 per month. In order to go up to 6 down (before the supposed increase in speed for free), we would have been charged $49.95 per month.

 

The Internet speeds are livable, but when you have no cable and use Netflix, Amazing Prime, Pandora, and YouTube for your multimedia, it doesn't seem all that fast. The issue for my home is that since we have bad cell reception where I live, we use Hangouts for the majority of our phone calls. With Netflix going on at the same time, the calls go in and out. Additionally, If I play an online game, it'll stutter and lag while the wife watches Netflix. Even if I download a file over Steam, Netflix is unusable, unless I cap the Steam download at somethinglike 192Kbps, lol.

:( wish I could share my bandwidth with you.

 

$49.99 gets the 25Mbps plan (with basic cable) and I pay $59.99 for 105Mbps (with slightly enhanced basic cable) but my TV box is unplugged... I'm tempted to just go with the Internet only for $54.99 since I don't use the cable box. They really threw me under the bus (well you may not think so given the crap they give you there but...) because I signed up with them because they had a promotion where my 105Mbps plan was $49.99 but the sale rep's an asshole and signed me up for the 25Mbps plan and then told me Customer Care would take care of it. The problem was, once my internet was finally setup and tested at 25Mbps (30Mbps actual), I complained and since it was September (by 3 effin' days), they wouldn't honor the other promotion because they "couldn't find it" in their system (August only promotion). It's the SOLE reason I chose them over Verizon FiOS (which would have gave me the same TV package, HBO included as well with 50down,50up) for $50/month. Though as bitter as I am, I'd transfer over just out of spite if Verizon didn't bake so many stupid fees into their price, because after taxes and fees their "$50" became like $63 and that's what I pay after taxes and all with comcast for twice the speed (down) so for now I'm their sucker. I check every month in hopes that $49.99 plan will come back though, one day...

Yeah, you pay a pretty good price compared to what they offer here. That is a shame that you were put through so many hoops though, but in the end, you're speed is quite good for the price, even compared with Verizon FiOS which I can't seem to hear enough about (all good things). But yeah, drop that cable. :)

 

Unfortunately, with living on the post that I do, Comcast is the only provider. Rumor has it that Verizon used to be on post too, but that supposedly ended a few years ago. Story has it that there was a water leak at the demarcation point, and Verizon didn't want to pay the bill to have it fixed. So, Comcast "saved the day" and fixed it, which granted them the contract to provide service to the entire post that I reside on. As such, Comcast has a monopoly over the entire base, and the prices are ridiculous, since if you don't go through them, you don't have access to cable, phone, or Internet services.

 

I technically live in DC with my zip code, and I'm paying $10 less for Internet compared to what my mother pays for 10 down and 1 up in Ohio. I even used to get 6 down and 1 up back in Texas for $29.99, if I remember correctly. I understand that the area I live in is technically expensive, but when I have coworkers claim that they get 50 down and 50 up, or 75 down and 75 up with Verizon FiOS, within 10 miles from base, for around double the price of my Internet, it makes me envious, lol.

Actually I looked and your speeds are available here as well for the same prices you're paying if that makes you feel better. I'm guessing you don't have access to the higher plans though?

 

I'm being tempted by their $39.99 special for 25Mbps internet+basic TV they have going on right now but now that I've tasted speed and it's hard to "go back" even though 30Mbps (actual) is PLENTY....decisions decisions. I wouldn't be getting my best bang for the buck but the savings would be nice. You should PM me your addres and I can check and see if there are any deals I could find ya (it's kind of my specialty)

 

I guess that does make me feel better, lol. But still, I'm waiting for the day I can move from Comcast and onto some other provider.

 

I do have access to higher plans, I just don't want "promotions" or bundled services. I simply want Internet only, with no promotions applied so the price will remain the same each and every month. From talking to a representative, they have a 25Mbps plan for $53.99 (no promotional rate), which simply doesn't make sense. Before the "free doubling of speed," the 6Mbps plan was $49.95 (remember, I'm paying $39.95 for the 3Mbps plan). So for $4 more, I can somehow more than quadruple my Internet speed? I'm not buying it, lol. :P

 

Additionally, the service representatives for Comcast are horrible. I called to verify my speed (to see if I'm actually get the 6Mbps plan as a part of the free doubling of speed), and the lady says "You have the 50Mbps plan." I said "Let me speak to your manager please," since I know that I don't. After 2-3 minutes of holding another woman comes onto the line and states that she's a service representative in the video and on-demand department. She goes onto say that since they can't route calls internally due to "network upgrades," I have to either call back, or she can have a manager call me back later.

 

What.

 

-Edit-

 

Nothing on my Comcast account, including my bill, shows what Internet speeds I pay for, lol. Additionally, when going to look at "upgrades" online through their portal, not one Internet option is available without TV or phone bundled, and this includes the plan that I am currently subscribed to right now (Economy Plus). Comcast is ridiculous, lol.

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I guess that does make me feel better, lol. But still, I'm waiting for the day I can move from Comcast and onto some other provider.

 

I do have access to higher plans, I just don't want "promotions" or bundled services. I simply want Internet only, with no promotions applied so the price will remain the same each and every month. From talking to a representative, they have a 25Mbps plan for $53.99 (no promotional rate), which simply doesn't make sense. Before the "free doubling of speed," the 6Mbps plan was $49.95 (remember, I'm paying $39.95 for the 3Mbps plan). So for $4 more, I can somehow more than quadruple my Internet speed? I'm not buying it, lol. :P

 

Additionally, the service representatives for Comcast are horrible. I called to verify my speed (to see if I'm actually get the 6Mbps plan as a part of the free doubling of speed), and the lady says "You have the 50Mbps plan." I said "Let me speak to your manager please," since I know that I don't. After 2-3 minutes of holding another woman comes onto the line and states that she's a service representative in the video and on-demand department. She goes onto say that since they can't route calls internally due to "network upgrades," I have to either call back, or she can have a manager call me back later.

 

What.

 

-Edit-

 

Nothing on my Comcast account, including my bill, shows what Internet speeds I pay for, lol. Additionally, when going to look at "upgrades" online through their portal, not one Internet option is available without TV or phone bundled, and this includes the plan that I am currently subscribed to right now (Economy Plus). Comcast is ridiculous, lol.

I usually don't sign in when I look for new promotions as they won't show for current customers but only new customers (but you can bitch and moan and customer care will still add them if they're applicable)

Edited by IVIYTH0S

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In celebration of their new speeds we had 3 hours of outages in our area. Good times.

 

Yea we had outage for awhile this morning

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the reboot trick didn't work for me but i am on an old Motorola Docsis 1.0 modem LOL

 

should really think about getting that Docsis 3 and be done with it....

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the reboot trick didn't work for me but i am on an old Motorola Docsis 1.0 modem LOL

 

should really think about getting that Docsis 3 and be done with it....

I'm pretty damn happy with my Motorola SB6141, but SB6121 would probably have been fine too.

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Yo, if y'll could kindly include you location or a speedtest result in your reply posts that would be great :D The article / "upgrade" only seem to apply to Washington state at this time.

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Yo, if y'll could kindly include you location or a speedtest result in your reply posts that would be great :D The article / "upgrade" only seem to apply to Washington state at this time.

Updated mine!

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the reboot trick didn't work for me but i am on an old Motorola Docsis 1.0 modem LOL

 

should really think about getting that Docsis 3 and be done with it....

I'm pretty damn happy with my Motorola SB6141, but SB6121 would probably have been fine too.

 

I second SB6141. It's what I recommend everyone who asks me if they should get their own modem. My ISP charges $5/month for a modem rental. So a $60-70 modem will pay itself off after a year or less depending how much they charge. Hell if you don't plan to get 30 Mbps or higher a SB5101U can be had for $10 refurb on eBay.

Edited by AZNguyen

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the reboot trick didn't work for me but i am on an old Motorola Docsis 1.0 modem LOL

 

should really think about getting that Docsis 3 and be done with it....

Definitely upgrade. Going from 2.0 to 3.0 gave me a good boost on Comcast. I went from about 33Mb to over 50Mb.

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The SB6141 is what I have as well, great modem.  Local speeds went from 30 to 60Mb/s about a year ago.  

I just saw on my bill that cable plans are going up five bucks next month to $59 but I'm still on a promo for $39.

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The SB6141 is what I have as well, great modem.  Local speeds went from 30 to 60Mb/s about a year ago.  

I just saw on my bill that cable plans are going up five bucks next month to $59 but I'm still on a promo for $39.

Internet Plus plan?

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