Jump to content


Photo
- - - - -

USB 3.0 Ports Not Working


  • Please log in to reply
52 replies to this topic

#25 IVIYTH0S

IVIYTH0S

    They call me... General Help.

  • Members
  • PipPipPipPipPipPipPipPip
  • 21620 posts
  • Gender:Male
  • Location:South, NJ

Posted 16 November 2013 - 07:37 AM

http://www.howtogeek...o-new-hardware/

Are you sure you're really seeing the hidden drivers??

"GilliumX58" DESKTOP
Mobo: Asus P8Z68-V-PRO | Processor: Intel Core i7 2600K @ 4.6ghz | CPU Cooler: Zalman CNPS9900MAXR | Videocard: ASUS GTX970 Strix
Memory: Patriot/Kingston 16GB 1866mhz | OS SSD: SanDisk Extreme 240GB SATA | PSU: PC Power & Cooling Silencer 750W
Monitor: Samsung 30" 305T | CD/DVD: Samsung SH-S223F | Keyboard: Sentey Phoenix | Mouse: Razer Lachesis

OCC Cool Club Member

 
 

Rebate Success Thread 2015---RMA Success Thread 2016---GPU Comparison tool on AnAndTech


#26 wingspar

wingspar

    Certified Geek

  • Members
  • PipPipPipPip
  • 1426 posts
  • Location:Oregon

Posted 18 November 2013 - 01:58 PM

Gary, on the same driver download page you will find the Intel USB 3.0 driver, the Intel USB 3.0 controller driver and the ASmedia USB 3.0 driver. You'll need to download and install all three of those driver packages. Make sure and choose the ones that go with your version of Windows.

 

Under the weather yesterday, so didn’t get around to doing this till now.  Wow.  What a process.  Still, no USB 3.0.

Here is what my Device Manager looks like now.

original.jpg


Edited by wingspar, 18 November 2013 - 01:58 PM.

Gary

Will Fly for Food

#27 wevsspot

wevsspot

    I'm trying to be helpful.... really I am

  • Moderator
  • PipPipPipPipPipPipPipPip
  • 16283 posts
  • Gender:Male
  • Location:USA

Posted 18 November 2013 - 06:49 PM

Disconnect those two USB devices temporarily. Download and install latest Intel .inf for your motherboard. Reboot and check device manager again.  You can download the chipset (.inf) driver from the Asus support website. or if you want to grab the latest one you can find it here;

 

https://downloadcent...x?DwnldID=20775

 

Note - on the same Intel driver download site they have an automated utility that can check to make sure you are running the latest / correct chipset driver.  Read the whole page if you're interested in going the "easy" route.


40335406303_9d0700d9e9.jpg

#28 wingspar

wingspar

    Certified Geek

  • Members
  • PipPipPipPip
  • 1426 posts
  • Location:Oregon

Posted 20 November 2013 - 12:25 PM

Nope.  Did not work.  That “easy utility” page just delivered an error.  Doesn’t exist.  Check back in a few minutes.  I could see from my downloads I didn’t have the latest, so I went ahead and downloaded and installed it.  No joy.

I’ve even tried a USB 2.0 device in the 3.0 port.  Won’t work.

Do you just think I may have dead USB 3.0 ports and nothing I do will make them work?


Gary

Will Fly for Food

#29 wevsspot

wevsspot

    I'm trying to be helpful.... really I am

  • Moderator
  • PipPipPipPipPipPipPipPip
  • 16283 posts
  • Gender:Male
  • Location:USA

Posted 21 November 2013 - 05:28 AM

At this point I have no other choice than to assume that the USB 3.0 controller is dead.  We have tried everything that I know of to make it work.  Hopefully the board is still under warranty and you can RMA it (I'm assuming you want or need the USB 3.0 capability - or at least the ports to use should you need them).

 

Sorry that I couldn't help you straighten it out.


40335406303_9d0700d9e9.jpg

#30 IVIYTH0S

IVIYTH0S

    They call me... General Help.

  • Members
  • PipPipPipPipPipPipPipPip
  • 21620 posts
  • Gender:Male
  • Location:South, NJ

Posted 21 November 2013 - 10:04 AM

Yep RMA it, whether you use them or not


"GilliumX58" DESKTOP
Mobo: Asus P8Z68-V-PRO | Processor: Intel Core i7 2600K @ 4.6ghz | CPU Cooler: Zalman CNPS9900MAXR | Videocard: ASUS GTX970 Strix
Memory: Patriot/Kingston 16GB 1866mhz | OS SSD: SanDisk Extreme 240GB SATA | PSU: PC Power & Cooling Silencer 750W
Monitor: Samsung 30" 305T | CD/DVD: Samsung SH-S223F | Keyboard: Sentey Phoenix | Mouse: Razer Lachesis

OCC Cool Club Member

 
 

Rebate Success Thread 2015---RMA Success Thread 2016---GPU Comparison tool on AnAndTech


#31 wingspar

wingspar

    Certified Geek

  • Members
  • PipPipPipPip
  • 1426 posts
  • Location:Oregon

Posted 24 November 2013 - 11:30 AM

Well, this sucks.  I can’t remember RMAing anything in the past.  Does Newegg require you to send in the old board before they send you a new one?  Their site is not clear on this.

I have run across another problem with this board.  I installed a monitor calibration system, and it can not calibrate my monitor.  It can not find Video LUTs.  This seems to be a hardware problem with the board with it’s onboard HD4000 graphics.  This is another problem I have been trying to resolve in a photography forum, so it looks like more than just the USB 3.0 ports are dead.  Yes, I do need/want the USB 3.0 ports.  I bought a device specifically to use with the USB 3.0 ports, and I can not use it and I’ve not had any problems with the onboard graphics till I tried to calibrate my monitor.


Gary

Will Fly for Food

#32 IVIYTH0S

IVIYTH0S

    They call me... General Help.

  • Members
  • PipPipPipPipPipPipPipPip
  • 21620 posts
  • Gender:Male
  • Location:South, NJ

Posted 24 November 2013 - 12:57 PM

I doubt they'd send you a new board before receiving yours but you could ask them, maybe they'll hold your CC info hostage until they receive your board or something.

Does sound like something's really wrong...

"GilliumX58" DESKTOP
Mobo: Asus P8Z68-V-PRO | Processor: Intel Core i7 2600K @ 4.6ghz | CPU Cooler: Zalman CNPS9900MAXR | Videocard: ASUS GTX970 Strix
Memory: Patriot/Kingston 16GB 1866mhz | OS SSD: SanDisk Extreme 240GB SATA | PSU: PC Power & Cooling Silencer 750W
Monitor: Samsung 30" 305T | CD/DVD: Samsung SH-S223F | Keyboard: Sentey Phoenix | Mouse: Razer Lachesis

OCC Cool Club Member

 
 

Rebate Success Thread 2015---RMA Success Thread 2016---GPU Comparison tool on AnAndTech


#33 wingspar

wingspar

    Certified Geek

  • Members
  • PipPipPipPip
  • 1426 posts
  • Location:Oregon

Posted 24 November 2013 - 05:35 PM

I did ask Newegg and got the answer.  They need my board before sending a new one, but maybe they will send me a new board and charge it to my card till they get the old board back.  Worth asking.  I sure don’t want to go thru the hassle of moving my data drives back over to my old XP system, then move them back to the Win 7 system when I get the new board.

Right now, I’m not real comfortable with replacing this board with another ASUS board.  What would others do?  Replace with the same board, or go with another board, such as Gigabyte?

When I get the new board, will I have to reinstall Windows?  Will I have to reinstall all my programs?


Gary

Will Fly for Food

#34 IVIYTH0S

IVIYTH0S

    They call me... General Help.

  • Members
  • PipPipPipPipPipPipPipPip
  • 21620 posts
  • Gender:Male
  • Location:South, NJ

Posted 24 November 2013 - 06:32 PM

I did ask Newegg and got the answer.  They need my board before sending a new one, but maybe they will send me a new board and charge it to my card till they get the old board back.  Worth asking.  I sure don’t want to go thru the hassle of moving my data drives back over to my old XP system, then move them back to the Win 7 system when I get the new board.

Right now, I’m not real comfortable with replacing this board with another ASUS board.  What would others do?  Replace with the same board, or go with another board, such as Gigabyte?

When I get the new board, will I have to reinstall Windows?  Will I have to reinstall all my programs?

Might as well try to just have it replaced, it should give you the least amount of trouble since all the drivers are the same and what not. And if it is truly the board, problem solved.

 

I don't think you'd have to reinstall anything


"GilliumX58" DESKTOP
Mobo: Asus P8Z68-V-PRO | Processor: Intel Core i7 2600K @ 4.6ghz | CPU Cooler: Zalman CNPS9900MAXR | Videocard: ASUS GTX970 Strix
Memory: Patriot/Kingston 16GB 1866mhz | OS SSD: SanDisk Extreme 240GB SATA | PSU: PC Power & Cooling Silencer 750W
Monitor: Samsung 30" 305T | CD/DVD: Samsung SH-S223F | Keyboard: Sentey Phoenix | Mouse: Razer Lachesis

OCC Cool Club Member

 
 

Rebate Success Thread 2015---RMA Success Thread 2016---GPU Comparison tool on AnAndTech


#35 wingspar

wingspar

    Certified Geek

  • Members
  • PipPipPipPip
  • 1426 posts
  • Location:Oregon

Posted 24 November 2013 - 10:06 PM

 

 

I did ask Newegg and got the answer.  They need my board before sending a new one, but maybe they will send me a new board and charge it to my card till they get the old board back.  Worth asking.  I sure don’t want to go thru the hassle of moving my data drives back over to my old XP system, then move them back to the Win 7 system when I get the new board.

Right now, I’m not real comfortable with replacing this board with another ASUS board.  What would others do?  Replace with the same board, or go with another board, such as Gigabyte?

When I get the new board, will I have to reinstall Windows?  Will I have to reinstall all my programs?

Might as well try to just have it replaced, it should give you the least amount of trouble since all the drivers are the same and what not. And if it is truly the board, problem solved.

 

I don't think you'd have to reinstall anything

 

 

I suppose there is some good logic there.  I have no confidence in replacing this board with the exact same board, but I suppose getting another board with the same problems would be rare?

I just went thru some of the reviews on this board, and they are not good at all.  Not at all.  I supposed I’ll replace with the same board to hopefully reduce installation problems, but the next build will not be with an ASUS board.

 


Gary

Will Fly for Food

#36 wevsspot

wevsspot

    I'm trying to be helpful.... really I am

  • Moderator
  • PipPipPipPipPipPipPipPip
  • 16283 posts
  • Gender:Male
  • Location:USA

Posted 27 November 2013 - 08:26 AM

Nothing tying you to the Asus board, unless it was an exchange only item when you purchased it or it is past the retailer return allowance period.  

 

Even if you have to RMA through Asus you could buy another board and then sell the Asus RMA return once they send you the replacement.

 

I've been running the Gigabyte GA-Z77X-UD5H and it has been an outstanding board.  I wouldn't hesitate to recommend it to anyone.  And if you need

a less expensive alternative you could look at the Z77X-UD3H.  Another great board if you don't need all the features of the UD5H.


40335406303_9d0700d9e9.jpg