Sup3rkirby Posted May 5, 2009 Posted May 5, 2009 "YOU HAVE NOT CONNECTED ONE OF YOUR VIDEO CARD POWER CONNECTORS TO THE POWER SUPPLY. PLEASE REFER TO THE 'GETTING STARTED GUIDE' FOR PROPER HARDWARE INSTALLATION." This message is the first and only thing displayed when I turn on my PC, after installing my new HIS Radeon HD 4870(1GB). I have a 600W PSU, which is connected to my graphics card(using the provided 6pin cable). I have 4 available power cables running from my PSU, and I have tried every possible combination of two, hoping for one to work. I've searched nearly everywhere hoping for some kind of solution. So far, nothing has worked out, which brings me here. A few things I've read lead me to think I may just need a new PSU. But, I would think 600W running one 4870 would be fine. My CPU is just an E2180, so not much power consumption on that end. Everything on my PC works, but once this card is in place and hooked up, it's a fail. I'd also hate to find out that the card is a dud, meaning I have to spend more money to hope the next one works. I was really hoping someone has had this problem before, but was able to solve it. I suppose that's the optimal outcome with any of these technical issues. Thanks in advance to anyone who can help me with this. Quote Share this post Link to post Share on other sites More sharing options...
dr_bowtie Posted May 5, 2009 Posted May 5, 2009 list up your full system specs including make model and size...thanks Quote Share this post Link to post Share on other sites More sharing options...
redtigerdragon Posted May 5, 2009 Posted May 5, 2009 Do you have just one 6-pin connector or two 6-pin connected to the card? Quote Share this post Link to post Share on other sites More sharing options...
Sup3rkirby Posted May 5, 2009 Posted May 5, 2009 I'm not sure exactly what you will need to know, but I will note that most of my parts are from a store bought PC I had from a while back. So I don't exactly have the specific specs on those, but, if I use my Nvidia 8600 GT card, my PC boots, so I know that it's all in working order other than this graphics power issue: ASUS P5KPL-CM (New) 2GB DDR2 (Old) 320 GB HDD (Old) Intel E2180 Pentium Dual-Core (@2.0 GHz) (Old) HIS Radeon HD 4870 OKIA 600W-ATX (stock psu with case) Is any of that useful? And, the card has two slots for a 6 pin connector on it. The cable provided is a single 6 pin connection, which splits in to two seperate inputs for power, which both are connected to my PSU. Now, according to the description, requirements and all the user reviews I read, the provided cable is all that is needed if CrossFireX is not going to be used. Aside from that, I would find it rediculous if I needed to connect 4 cables to this card for power. My PSU only has 4 molex connections, and honestly, most PSUs don't offer many more. So CrossFireX would require 8? I do apologize because my tech level in the field of building PCs is not very high. I've built PCs in the past, but this is a new system I wanted to make for myself using some rather nice parts(more RAM on the way and a Q8200 will also join this system). I'm just having a rather unenjoyable experience I suppose. If it turns out that I need to buy another cable, I suppose I will have to order one asap. I made sure to read all comments and reviews on the card, and not one said another power cable was needed. Such a thing wasn't even hinted at. Quote Share this post Link to post Share on other sites More sharing options...
paulktreg Posted May 5, 2009 Posted May 5, 2009 (edited) If the power supply is this one then you need to change it regardless of your current problems! I'm trying to find the specification but it's proving difficult. Edit: Can't even find any information on the Broadway Com Corp website! The power supply is available at under $30.00 and that tells me one thing, low quality generic that you need to replace as soon as possible and it is quite possibly the source of your problem. Doesn't matter if it isn't you need to replace it! Your HIS HD 4870 needs 2 x 6 pin PCI-E connectors for power or a total of 4 x 6 pin PCI-E connectors if you crossfire, but not with that power supply. Cheers Paul Edited May 5, 2009 by paulktreg Quote Share this post Link to post Share on other sites More sharing options...
Sup3rkirby Posted May 5, 2009 Posted May 5, 2009 (edited) Your HIS HD 4870 needs 2 x 6 pin PCI-E connectors for power or a total of 4 x 6 pin PCI-E connectors if you crossfire, but not with that power supply. I keep seeing this, just as listed in the product descriptions on NewEgg and the HIS website. But, could someone help me understand exactly what this means. My card came with a cable exactly like this: http://www.newegg.com/Product/Product.aspx...N82E16812200106 There was 1, and only 1 cable. Now, if this cable counts as 1 x 6 pin PCI-E connector, then I suppose it would be a fault of NewEgg and HIS for stating the product is supplied with 2 x 6 pin. But, I'm rather sure the cable in the link posted above, is indeed a 2 x 6 pin PCI-E connector, in which case, I was given the required power cable and I have connected the cable properly. I understand my PSU isn't very good, as it was bundled with a case I bought. But, I would honestly be shocked if this PSU was not capable of powering this one card. Even at poor quality, it's more than what is required, and should at least somewhat work, rather than not register any power to the card at all. I do plan to get a new PSU however, but my problem remains... I have the provided cable(also shown in my link) connected to my PSU properly, and the PSU connections have successfully given power to other parts on this PC, so they should be in working order. My PC is not remotely in a useable form yet, at least with this card connected. Not even the BIOS is accessable. Edited May 5, 2009 by Sup3rkirby Quote Share this post Link to post Share on other sites More sharing options...
paulktreg Posted May 5, 2009 Posted May 5, 2009 I keep seeing this, just as listed in the product descriptions on NewEgg and the HIS website. But, could someone help me understand exactly what this means. My card came with a cable exactly like this: http://www.newegg.com/Product/Product.aspx...N82E16812200106 There was 1, and only 1 cable. Now, if this cable counts as 1 x 6 pin PCI-E connector, then I suppose it would be a fault of NewEgg and HIS for stating the product is supplied with 2 x 6 pin. But, I'm rather sure the cable in the link posted above, is indeed a 2 x 6 pin PCI-E connector, in which case, I was given the required power cable and I have connected the cable properly. I understand my PSU isn't very good, as it was bundled with a case I bought. But, I would honestly be shocked if this PSU was not capable of powering this one card. Even at poor quality, it's more than what is required, and should at least somewhat work, rather than not register any power to the card at all. I do plan to get a new PSU however, but my problem remains... I have the provided cable(also shown in my link) connected to my PSU properly, and the PSU connections have successfully given power to other parts on this PC, so they should be in working order. My PC is not remotely in a useable form yet, at least with this card connected. Not even the BIOS is accessable. Your power supply will have at least one 6 pin PCI-E connector, at least that's what most if not all graphic card manufacturers will presume. The adapter is to supply the other graphic card connector from two power supply molex connectors but I doubt your power supply is capable. Risk it by all means but if your existing power supply does not have at least one 6 pin PCI-E connector you will need to buy another adapter but this is asking for trouble! Cheers Paul Quote Share this post Link to post Share on other sites More sharing options...
Sup3rkirby Posted May 5, 2009 Posted May 5, 2009 Thank you very much, Paul. It's a shame, because essentially, I am going to have to send back my case for a refund, as it is ultimately a waste. I actually picked the case because it came with a 600W PSU, and had a very nice price tag on it. But it will just be a waste in my opinion to try to worry about getting adapters and such to power my entire PC. Even if the PSU has the enough power for my plans, it most certainly is no where near my requirement for connections. It's nearly a lost profit for me to send it back, but not entirely. I suppose some money lost is better than all of it(or more, having to make up for the mistake). I suppose now, I'll find a much better individually sold PSU. I'm doubting the 4870 will fit inside my old Acer case, which means I'll need to buy a new case as well. A bad experience overall, but, I definitely learned about PSUs today Quote Share this post Link to post Share on other sites More sharing options...
paulktreg Posted May 5, 2009 Posted May 5, 2009 Thank you very much, Paul. It's a shame, because essentially, I am going to have to send back my case for a refund, as it is ultimately a waste. I actually picked the case because it came with a 600W PSU, and had a very nice price tag on it. But it will just be a waste in my opinion to try to worry about getting adapters and such to power my entire PC. Even if the PSU has the enough power for my plans, it most certainly is no where near my requirement for connections. It's nearly a lost profit for me to send it back, but not entirely. I suppose some money lost is better than all of it(or more, having to make up for the mistake). I suppose now, I'll find a much better individually sold PSU. I'm doubting the 4870 will fit inside my old Acer case, which means I'll need to buy a new case as well. A bad experience overall, but, I definitely learned about PSUs today I also noted that power supply as only one sata power which could also prove to be a problem. Never buy case/psu combos you usually end up with a low cost generic power supply (but not always). I know it costs more in the long run but its much better to buy the case and power supply separately. Look for a good quality 500W power supply, Corsair, OCZ, Thermaltake, PC Power & Cooling, etc., with 2 6 pin PCI-E connectors and you should be fine. Have a look here for some ideas. Happy hunting! Paul Quote Share this post Link to post Share on other sites More sharing options...
franklinlawson19 Posted May 7, 2009 Posted May 7, 2009 I still haven't solved this problem on my own. I had a topic titled "HD 4870 Installation Problems" going a couple of months ago. For whatever reason, Windows Vista fails to boot when my Visiontek HD 4870 is in the primary PCI-e x16 (1.0) slot on my motherboard. Upon turning on the computer with a display attached, the boot sequence appears to be working just fine. I have video output during system/motherboard bootup. When it comes time for the Microsoft Loading Screen to come up, it just never does. This occurs safe boot, selective startup, and normal startup. The card works perfectly, but only when it's in the secondary video slot as a secondary card. I have an HD2600xt as my primary card and Vista boots up perfectly with this configuration. I haven't seen anyone else with this problem. If anyone has had this problem or has a solution, please let me know. Don't hesitate to make me feel retarded, either. Thanks! Quote Share this post Link to post Share on other sites More sharing options...
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