Jump to content
Sign in to follow this  
BlaineBug

After installing Norton Ghost, began to do live-update and XP freezes

Recommended Posts

Within the past month or two I have been experiencing random freezing/crashing with one of my two systems. Every week or two weeks the system will freeze up randomly. Either I will be reading something, watching a YouTube video, or the system will simply be idling while I am away; and then it will just lock up and freeze. Nothing will happen except nothing responds. No key commands do anything nor does the mouse move. A hard restart will be necessary which will then stop XP from booting up properly, getting hung on the XP loading screen is most common. I will have to go into safe mode and do a system restore; which always fixes everything until a few weeks later, up until TONIGHT.

 

Due to these strange occurances I thought it was a good idea to get Norton Ghost Version 14. I remember throroughly enjoying Gateway GoBack in the days of Windows Millenium Edition..... So I installed Norton Ghost on my second system (the machine NOT experiencing the random freezing/crashing) yesterday, updated it, and backed up everything...and that went totally flawless!

 

Tonight I installed Norton Ghost on my first machine (the one with the "issues")

 

The install went flawlessly. Rebooted, then entered the product serial key and went to live update to update Ghost.

 

During the liveupdate installtion process (after downloading and uncompressing the update) my system froze up. NOW I am not sure if this has something to do with Ghost itself OR that it is a coincidence. It has been a few weeks since the last freeze or crash and wouldn't you know it that it had to occur at the SAME TIME that I am installing Ghost (which I hoped would make things MUCH easier in the event of a future crash! I kind of hate formatting and reinstalling XP from MANY previous experiences....)

 

So I hard rebooted the system. No XP loading screen would even display! I did a few more hard reboots and nothing. No XP loading screen or operating system options window (to select safe mode)

 

So just for the heck of it I popped in the Norton CD to access the "vanilla" restoration settings. Booted up off of the CD to check out the menu. Now you know there are no backups from Ghost for this system yet, so I just checked out the menus and exited and restarted again.

 

When I restarted this time, Windows XP began to load but never got off of the loading screen. It just kept loading and loading and loading until I did another hard reboot.

 

This time I got to select safe mode, finally.

 

When loading safemode, it got hung with "mup.sys" being the last file to display. Right after it asked me if I wanted to hit escape to skip loading SPTD.sys.

 

So I did yet another hard reboot and selected safe mode once more, this time I hit escape to skip the loading of SPTD.sys. After that I got a blank screen and nothing ever happend after that.

 

Onto ANOTHER hard reboot. This time I selected to run XP normally with last known good configuration.

 

Windows loaded to the Welcome Screen to the point where I could use the mouse, but never progressed to the desktop. It just hung on the welcome screen while I could spin the mouse around forever.

 

So another hard reboot. I tried safe mode again, hit escape to skip SPTD.sys, and FINALLY GOT INTO SAFE MODE!

 

I went to system restore (as I always have) and what do you know, there is only one restore point available. It was made automatically by XP since I installed Norton Ghost. I set my restore point space usage on the harddrive down low and do manually create restore points from time to time. Apparently XP deleted my other restore point and wrote over it with this restore point from installing Norton Ghost.

 

I tried to do the restore. Well it was restoring and got about 1/3 through and the system locked up, mouse froze and the restoration would not progress any further.

 

I did a hard reboot, got into safe mode once more (I forget if I skipped SPTD.sys or not) and tried to do the system restore again. This time it progress about 3/4 through but then once again froze up!

 

I did ONE MORE hard reboot and tried to start up windows normally. It got to the loading screen, completed, then it was about to go to the welcome screen (my CRT monitor always goes to sleep mode momentairily then wakes back up every time before the welcome screen) but this time it just stayed on sleep mode and never woke back up.

 

I turned off the system at this point and quit for the night.

 

What do you think is my cause here? It appears I can get into safe mode no problem now but doing the system restore as well as booting up into windows normally is definitely a NO GO.

 

Feel free to reply.....thanks in advance.

 

OH and by the way, whenever the system freezes or locks up, I can see the processor temperature rising with my LCD display. Not sure if that is out of the ordinary or not since I am sure the processor gets stuck at 100% load.

 

The specs of the problematic system are:

 

AMD FX-60 Processor

2 Seagate 320 gb harddrives (Primary C: programs and OS drive and seperate non-raid G: files/documents drive)

2 gb PC3200 DDR RAM

Sapphire Radeon X1950 Pro 256 mb

Asus A8N 32-SLI-Deluxe MOBO

Creative X-FI XtremeMusic

Windows XP Home

Share this post


Link to post
Share on other sites

sounds like maybe the processor is overheating or is under powered ...is it overclocked??.... is you sink/cooler seated properly... have you tried restoring default settings in the bios...or possibly a memory failure of some kind

Share this post


Link to post
Share on other sites
sounds like maybe the processor is overheating or is under powered ...is it overclocked??.... is you sink/cooler seated properly... have you tried restoring default settings in the bios...or possibly a memory failure of some kind

 

The processor is not overclocked. Also not underpowered either, to my knowledge.

 

I had the motherboard repaired under warranty in August 2008. When I got it back I reinstalled the heat sink and fan correctly using the correct thermal compound. I don't think I did anything wrong there. Prior that I built this sytem in February 2007 just the same and it had flawless activity from February 2007 until August 2008 when the motherboard developed its own issue. Things have been fine since last August as well with the exception of a few random freezes and lock-ups these previous months (starting in late February or early March.) When idling or doing work or gaming, the CPU temp is just fine, it is just when the system locks up and freezes that it begins to rise.

Edited by Officer_Dufus

Share this post


Link to post
Share on other sites

Well this is odd. I was going to go directly to safe mode and uninstall Norton Ghost yesterday, but for the heck of it I just let XP start normally. It booted up just fine! I created a Ghost backup as well as a recovery CD and "lights out" recovery, updated my video and sound drivers, and everything was fine. Also created another Windows Restore point and increased the Windows Restore allowed space from 1% to 5%. Besides that I ran an AVG virus scan and nothing was found to be out of the ordinary.

 

Later that night I was creating another Ghost restore point and then I went away for awhile. I came back to the system and it was on the "blue screen of death" saying error "Kernel_Data_Inpage_Error"

 

Did a hard reboot and it has been fine since.

 

I checked around and found something about running this application that would defrag the registry and page files.....well I opened the app and it only listed about 1 fragmented file per folder. Barely anything.

 

Still not sure what is to blame here, but I thought it was odd the system worked yesterday with the exception of the BSOD.

 

Thanks.

Share this post


Link to post
Share on other sites

uninstalled Norton and the system worked correctly....that speaks volumes.....

 

one thing to remember when ghosting or imaging....one should make sure the original install is good, defrag and disk checking should pass with flying colors BEFORE imaging....if it doesn't, chances are you will run into problems imaging......

 

then, if you still have problems imaging after defrag and disk checking it is time to try a different imaging proggie....Although I have problems with most of Norton's stuff, the ghoster has always worked very well when I have used it........

 

it does sound like you are definately having issues with the original XP OS install, maybe an overinstall and some quality TLC will get you back on track....

 

bummer...if it makes you feel any better, I hate Norton in general.............

 

laterzzzz.................

Edited by bldegle2

Share this post


Link to post
Share on other sites

I never uninstalled Norton. I was going to but then I decided to just try to boot it up normally before going into safe mode to uninstall Norton. At that time it booted correctly!

 

I have not checked any hardware yet but it has been working fine since. I keep running spyware/adware and virus scans and it never finds anything too bad becauses a tracking cookie here and there.

 

Also I don't seen to be having any issues with the XP disc. The only quirk I had it that the last time I did a "repair" install I didn't have any of my program's icons in the start menu or the on the desktop. They were all still on the C: drive but the icons weren't on the desktop or start menu. I guess one could backup the start menu folder and desktop folder and a repair install woul work fine. Maybe most people wouldn't even care about the icons. Maybe I'm just OCD about that sort of stuff :)

Edited by Officer_Dufus

Share this post


Link to post
Share on other sites

Whats keeping you from just starting fresh with a reformat and then making a ghost image? Sounds like with all the trouble you have went through so far, you could have just reformatted it and been done with it.

Share this post


Link to post
Share on other sites

Hasn't frozen up on me in awhile. Only when playing GTA4....which is quite common. Sometimes I can play for an hour or more but others its 5 or 10 minutes before it freezes. That's always happened with GTA4 though....

 

Strange I tell ya!

Share this post


Link to post
Share on other sites

Figured out at least half the problem, finally. The problem had grown progressively worse with the system locking up and freezing sometimes every 5 to 10 minutes. I discovered that my Ultra 700 watt modular power supply apparently had been overheating because the two 80mm fans were only slowly rotating and sometimes not spinning at all. Since it was covered by a lifetime warranty, Ultra sent me a new 850 watt modular power supply with one huge fan on it. I installed it the other day.

 

I notice my system STILL freezes up. Although I left it on all day yesterday and it had not froze up (almost 18 hours probably) however it seems if you multi task, Windows will still freeze up.

 

I am running right now in Safe mode and the freezing does not occur. I can pretty much do anything (in the rhelms of having crappy video and no audio without those drivers running) but Windows does not freeze.

 

Any ideas on this "new" problem?

Share this post


Link to post
Share on other sites

I think you have almost answered your own question...

 

I am running right now in Safe mode and the freezing does not occur. I can pretty much do anything (in the rhelms realm of having crappy video and no audio without those drivers running) but Windows does not freeze.
It looks like you have a software driver issue but need to determine which one(s) causes the problem.

Share this post


Link to post
Share on other sites

Well Now I cannot get into Windows at all, or safe mode for that matter. It takes me to a black blank screen right after the loading menus.

 

I should mention that windows was previously taking FOREVER to load. On the loading screen or welcome screen too, it was taking a very long time, almost in slow motion. But now I can't get into the operating system, like I said safe mode will not even work.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...