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espiritu

A Company With New Egg On Their Face!!

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order placed on Dec 12th

 

12/17/2008 08:00:00 IN-TRANSIT SCAN CALGARY, AB, CA

12/17/2008 07:53:00 ARRIVAL SCAN CALGARY, AB, CA

12/17/2008 06:27:00 DEPARTURE SCAN SIOUX FALLS, SD, US

12/17/2008 06:00:00 LATE AIRPLANE[X] SIOUX FALLS, SD, US

12/17/2008 05:42:00 ARRIVAL SCAN SIOUX FALLS, SD, US

12/17/2008 04:39:00 DEPARTURE SCAN LOUISVILLE, KY, US

12/17/2008 00:01:00 LOCATION SCAN LOUISVILLE, KY, US

12/16/2008 23:54:00 LOCATION SCAN LOUISVILLE, KY, US

12/16/2008 23:47:00 UNLOAD SCAN LOUISVILLE, KY, US

12/16/2008 14:45:00 ARRIVAL SCAN LOUISVILLE, KY, US

12/16/2008 08:10:00 DEPARTURE SCAN ONTARIO, CA, US

12/16/2008 02:05:00 ORIGIN SCAN ONTARIO, CA, US

12/15/2008 20:57:20 BILLING INFORMATION RECEIVED[M]

 

$40 in shipping for and $11 item

 

 

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10:02:52 AM Russ

Initial Question/Comment: Service

10:02:57 AM System

Jeremy has joined this session!

10:02:57 AM System

Connected with Jeremy

10:02:57 AM System

Hello my name is Jeremy. How may I help you today?

10:03:09 AM Russ

i have a question regarding my order

10:03:42 AM Russ

we paid for expedited air shipping and we still havent received the product

10:04:01 AM Russ

it shipped several days after it was ordered and then it took a route through the US

10:04:26 AM Russ

12/17/2008 08:00:00 IN-TRANSIT SCAN CALGARY, AB, CA

12/17/2008 07:53:00 ARRIVAL SCAN CALGARY, AB, CA

12/17/2008 06:27:00 DEPARTURE SCAN SIOUX FALLS, SD, US

12/17/2008 06:00:00 LATE AIRPLANE[X] SIOUX FALLS, SD, US

12/17/2008 05:42:00 ARRIVAL SCAN SIOUX FALLS, SD, US

12/17/2008 04:39:00 DEPARTURE SCAN LOUISVILLE, KY, US

12/17/2008 00:01:00 LOCATION SCAN LOUISVILLE, KY, US

12/16/2008 23:54:00 LOCATION SCAN LOUISVILLE, KY, US

12/16/2008 23:47:00 UNLOAD SCAN LOUISVILLE, KY, US

12/16/2008 14:45:00 ARRIVAL SCAN LOUISVILLE, KY, US

12/16/2008 08:10:00 DEPARTURE SCAN ONTARIO, CA, US

12/16/2008 02:05:00 ORIGIN SCAN ONTARIO, CA, US

12/15/2008 20:57:20 BILLING INFORMATION RECEIVED[M]

10:04:26 AM Jeremy

Let me look into this for you. One moment please . . .

10:05:27 AM Jeremy

The UPS expedite shipping to Canada takes 4-9 business days.

10:06:25 AM Russ

that is unacceptable

10:06:39 AM Russ

i didnt order this from newegg.com

10:06:48 AM Russ

i ordered it from newegg.ca

10:07:37 AM Jeremy

Please kindly note that currently we only have warehouses in U.S. and all items are shipped from U.S. to Canada.

10:08:08 AM Russ

does it indicate that anywhere in the order screen?

10:09:32 AM Jeremy

We are sorry for the convenience, there should be any indication on the shipping method selection screen.

10:11:12 AM Russ

unfortunately there is a link at the bottom for a popup that must be clicked to see the shipping procedures(most reputable online retailers have the eta information on the line where you select the shipping method)

10:12:34 AM Russ

so i paid over $40 to have an $11 item shipped air and it still takes 4-9 days

10:13:04 AM Russ

not very impressive for my first purchase from a company that is trying to start out in canada

10:13:40 AM Jeremy

According to the UPS website, they suffered adverse weather condition in Calgary.

10:14:05 AM Jeremy

I'm sorry, I will refund $10.00 to you for courtesy.

10:14:51 AM Russ

there is no indicating of a weather delay in the tracking

10:15:22 AM Russ

it never even left south dakota until this morning

10:16:17 AM Russ

i would appreciate a credit to reduce the amount to at least the regular shipping price

10:16:40 AM Russ

as standard delivery is 5-10 days

10:16:41 AM Jeremy

I'm sorry, the shipping cost is determined by UPS solely.

10:17:03 AM Russ

and i am receiving my product in that window

10:17:35 AM Jeremy

As I know, the standard shipping is 5-10 days and expedite is 4-9 days.

10:19:50 AM Jeremy

I will issue $10.00 credit to you and that's all I can help you right now. Once the order has been shipped, UPS is responsible to deliver it in a timely fashion.

10:20:10 AM Russ

i would like a customer service supervisor to contact me to resolve this issue

10:20:55 AM Jeremy

OK, just a second please.

10:23:00 AM System

Eveline has joined this session!

10:23:15 AM System

Jeremy has left this session!

10:23:15 AM System

The session has ended!

Send

Session ID: 137350

 

 

 

Copy Print Exit

10:24:10 AM Russ

Initial Question/Comment: Service

10:24:40 AM System

A Customer Service Representative will be with you in a moment.

10:24:45 AM System

Serena has joined this session!

10:24:45 AM System

Connected with Serena

10:24:45 AM System

Hello my name is Serena. How may I help you today?

10:25:05 AM Russ

i was online with jeremy and eveline and when jeremy left the session ended

10:25:40 AM Serena

We apologize he should have some problem with the PC.

10:25:50 AM Serena

I will take care of you.

10:26:17 AM Russ

i need to speak with a customer service supervisor/manager

10:27:05 AM Serena

May I please ask what the problem is? Maybe I can help you with that.

10:27:50 AM Russ

 

 

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I think i'd have to side with newegg on this. The terms and conditions are all available for you on the site. One option you might be able to use though, if you haven't already signed for the package, is to refuse delivery. Though i'm not familar with Canadian laws but it would be worth looking into.

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i do sympathize....??....i've had a couple of shipping nightmares myself in the past but nothing to compare with this fiasco of yours...patience and acceptance are no consolation at this point i know but that's all you're gonna get....i recently waited 7 days for a three day shipment of ocz ddr2 1200 that was non functional DOA and they still haven't gotten any more of that product in yet....limbo is not a fun place to be....hang in there mister...!!

 

oops i get to edit now cuz i just now received notification that my memory is in and available....once again on free 3 day shipping and oh boy i hope it works this time....how much ya wanna bet i don't see it before next monday...!! (it's a UPS thing).....well be good to yourself.....i'm gonna forget about it 'till it gets here,,,,,,!!

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Two errors on your part: pay for express shipping when it doesn't make a difference and use UPS...

 

'nuf said!

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Yea its nothing to do with newegg, thats all UPS stuff. If you had taken it up with UPS you may have had a better outcome.

 

On a personal level, newegg has always been more than legendary to me. All my stuff gets here in 3 days from the other side of the US even. I've never had problems with them and newegg customer service has always been more than superb to me. I'll always order ALL my stuff from them in the future just like I have in the past.

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Yea its nothing to do with newegg, thats all UPS stuff. If you had taken it up with UPS you may have had a better outcome.

 

On a personal level, newegg has always been more than legendary to me. All my stuff gets here in 3 days from the other side of the US even. I've never had problems with them and newegg customer service has always been more than superb to me. I'll always order ALL my stuff from them in the future just like I have in the past.

 

Agreed. I live about 3-4 hours from one of their major shipping centers here in California, I get my stuff BLAZINGLY fast. I love saving on the shipping costs!

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Agreed. I live about 3-4 hours from one of their major shipping centers here in California, I get my stuff BLAZINGLY fast. I love saving on the shipping costs!

yea except when it comes from BF new jersey then ya get hosed...!!...btw i'm over here in riverside ca. where are you...?

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I'm not seeing where NewEgg is at fault here. All the problems were from UPS, and NewEgg even offered to give you back $10 for UPS's screwup. I'd be pretty thankful for that.

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I'm not seeing where NewEgg is at fault here. All the problems were from UPS, and NewEgg even offered to give you back $10 for UPS's screwup. I'd be pretty thankful for that.

 

I don't really care about the $10 or i wouldn't have chosen a $40 shipping method for an $11 item what bothered me is I needed the product urgently. Additionally I gave them the option of crediting me the difference of the Expedited and Standard shipping($20 more) and they refused consider it.

 

Most reputable online computer retailers have the length of time explicitly shown in the line where you select the shipping option. Like tigerdirect or frys. Not in some obfuscated link at the bottom of the page.

 

Additionally, it took well over an hour to complete that chat and contact a supervisor, after which I emailed the manager who has not responded to my email.

 

Then I posted my complaint online.

 

It's extremely misleading to call a shipping method "Air" or "Expedited" and then hide behind a clause somewhere else on the site that specifies a delivery window similar to standard.

 

Standard is 5-10 days

 

Air or Expedited is 4-9 days

Edited by espiritu

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what bothered me is I needed the product urgently.

If you needed it so urgently, why order from an website based in a different country? If I needed something quick I'd order from the US and not Canada. Should be vice versa for you. Better yet buying it locally would be the quickest. I'm not really buying the "urgency" part...

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If you needed it so urgently, why order from an website based in a different country? If I needed something quick I'd order from the US and not Canada. Should be vice versa for you. Better yet buying it locally would be the quickest. I'm not really buying the "urgency" part...

 

 

good question, but if you notice from the super long conversation...i ordered from newegg.ca not newegg.com and most online retailers that have a canadian presence ship from warehouses in canada, and since they don't say anything different I had no reason to expect that they wouldn;t also.

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I've not had any troubles yet from Newegg.ca, and shipping was amazingly fast.

 

For example, I ordered a P5N7A-VM, with free shipping.

 

Here is the tracking information:

post-31336-1229610129_thumb.jpg

 

All in all, it took three days to ship from their US warehouse to my door. :)

 

Edit: Hey I just noticed in the tracking information that they do have a warehouse in Lachine, Quebec, Canada!!!

 

Re-Edit: It's UPS warehouse

Edited by The Smith

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