jawatrader Posted May 20, 2006 Posted May 20, 2006 Hey guys...just wanted to let you know about an experience I had with Thermaltake customer service. As you can see, I have several products made by Thermaltake. I know that some of you have bad opinions about their PSU's, but to be honest...their new stuff is great and runs very stable. Up untill now I never had reason to deal with their customer service/RMA so had no idea what to expect. The BigWater 745 kit I received (in sig.) as a birthday gift from TigerDirect.com, was missing the UV Tubing. I have a feeling that Tiger might have shipped me an open box. Anyway...it was ordered several weeks prior to me getting it as a gift. I contacted thermaltake and requested a missing parts RMA, but was told that they only allow 10 days for missing parts requests and that I would have to pay for it. This got me a little pissed off, but I remained calm and emailed back the reason for the delay was due to the fact that it was a gift. I didnt think it would make a difference , so I started looking around at Primoflex tubing when all of a sudden I got an email back with a thank you and tracking# for my missing tubing. Total time from request to shipping was about 2 days. Not bad in my book. Just thought I would let you know. AND NO....I DONT WORK FOR THEM AND I AM NOT GETTING ANY KICKBACK FOR THIS POST. Share this post Link to post Share on other sites More sharing options...
dreamsr Posted May 21, 2006 Posted May 21, 2006 I bought a Thermal Tale Soprano case and I love it, its huge and open for future expansion... Share this post Link to post Share on other sites More sharing options...
StealthR6 Posted May 22, 2006 Posted May 22, 2006 They do make some nices cases. Share this post Link to post Share on other sites More sharing options...
ComicDom1 Posted May 23, 2006 Posted May 23, 2006 I have a Thermaltake Armor Case which I love, and a 680w PSU that is having no problems running my second rig which is a dual socket dual cpu motherboard. Jason Share this post Link to post Share on other sites More sharing options...
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