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Customer Support Done Right


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I too think you guys are great.. I am a noob on these type of boards.. My nephew built the main rig and working nights for the police dept.. I have to just sit back and wait on him if I have a problem (works alot of nights and no time off)..

Everyone has been so patient with me and really helped me out a lot.. For so few working the support I feel like a bit of a whiner now.. I had no idea..

Hats off to u all who work there.. YOUR JUST THE GREATEST>>:)

HUGS Guys..

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I too think you guys are great.. I am a noob on these type of boards.. My nephew built the main rig and working nights for the police dept.. I have to just sit back and wait on him if I have a problem (works alot of nights and no time off)..

Everyone has been so patient with me and really helped me out a lot.. For so few working the support I feel like a bit of a whiner now.. I had no idea..

Hats off to u all who work there.. YOUR JUST THE GREATEST>>:)

HUGS Guys..

 

Well, I don't work here. I just visit alot :)

 

Thats the great thing about the Street. We are almost like a cult . . . .

 

ommmm ommmmm ommmmmmm

 

I'm feeling myself already!

 

Damn, keyboard just got sticky :)

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Guest SuppA-SnipA

a cult? lol ok, who or what board do we sacrifice for out ritual?

 

i never had to RMA my board, but after reading this thread if i ever will have to RMA i'll expect it back in a reasonable ammount of time (i am in toronto u know )

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In Toronto? You might as well be in Arkansas. Mail always runs once a week :) Actually, Toronto is a great city. Spent lots of time there when I was doing business in Oakville.

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Sorry to wonder off-topic a bit, but I lived in Oakville for two years when I was a kid. I'm starting to realize that it really is a small world.

 

In Toronto? You might as well be in Arkansas. Mail always runs once a week :) Actually, Toronto is a great city. Spent lots of time there when I was doing business in Oakville.

 

Back on-topic. I must admit that I'm a relative noob to building computers and very new to overclocking, but I decided to get the DFI board due to this site. Fortunately I haven't had any real problems that a long CMOS clear with battery removed hasn't fixed, but it's great to know there are some dedicated helpful people at DFI that actually care about customer support and repeat business.

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cool, do u come in toronto lots?

 

Not since I got out of the automotive industry and changed careers. But I love that part of our world. Toronto is great, even got to go to a few Maple Leaf games while I was up there. I've also made the trip from Oakville over to the Canadian side of the Niagra Falls. Now those are something else!

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I sent my SLI-DR bios chip off late in the day on the 10th, I got it back today. While it may not always be that fast, 7 days ain't too shabby.

The karajan module and the floppy I mentioned in the first post, I received way back last week.

Thanks again.

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I agree with Burleyboy. I had the 0406 bios chip corruption problem. Donna sent me a chip (I'm in Canada) and it arrived in about 3 days iirc. Excellent customer service, I don't think I'll be buying any non-DFI mobo's anytime in the near future :)

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