Hal Posted February 9, 2006 Posted February 9, 2006 Anyone know what the normal time between DFI receiving a motherboard and them sending a motherboard back is? I sent them my motherboard at the end of Jan (thread: link ), and according to the RMA Status Check, they received it on the 31st Jan (although it says Receive Date 31/01/0006 Seems they received it 2000 years ago! :nod: Anyway, I havn't heard anything since. Once DFI has received your motherboard for RMA service, DFI will endeavour to have your motherboard repaired within 5 working days although this may not always be possible (eg. shortage of components) and delays maybe unavoidable. On the page they link to in the email I got with my RMA number etc, it says: Once we have received your motherboard, the board will then be exchanged (with the same model) within approximately 2 working days. Am I just being impatient, or should I email them or something? :confused: Thanks. Quote Share this post Link to post Share on other sites More sharing options...
RGone Posted February 9, 2006 Posted February 9, 2006 something... RGone... :cool: Quote Share this post Link to post Share on other sites More sharing options...
Hal Posted February 9, 2006 Posted February 9, 2006 Ok thanks, I sent them an email. Quote Share this post Link to post Share on other sites More sharing options...
Hal Posted February 19, 2006 Posted February 19, 2006 Well a week after my first email (and couple of days after another one) I got a reply! You board requires more extensive servicing, so it is still in our repair facility. I suspect that it will be repaired shortly, whereupon it will be returened to you. Duno if that is good or bad... DFI have had the board about as long as I have had it. Quote Share this post Link to post Share on other sites More sharing options...
alcsmith Posted February 19, 2006 Posted February 19, 2006 They are repairing it? Odd I thought they would just ship you a replacement board. Good luck I hope it all works out. Quote Share this post Link to post Share on other sites More sharing options...
Hal Posted February 19, 2006 Posted February 19, 2006 Thanks Yeah, they seem to want to repair it and send the same board back... I wish they would just send me another repaired board, then they could take their sweet time repairing that board and I woudent have to wait weeks on end without a motherboard... :drool: Quote Share this post Link to post Share on other sites More sharing options...
alcsmith Posted February 19, 2006 Posted February 19, 2006 Good luck I hope you get it back soon. I however am RMAing mine through newegg. Something about mine keeps locking up. So I am going to RMA it and get new memory at the same time. Well good luck Quote Share this post Link to post Share on other sites More sharing options...
Hal Posted February 19, 2006 Posted February 19, 2006 Well I hope you have better luck through NewEgg than I am through DFI. I am going to go phone them, I can't wait another few weeks for them to repair it... Quote Share this post Link to post Share on other sites More sharing options...
Hal Posted February 23, 2006 Posted February 23, 2006 Hi again, good news! When I came home today, I found a white motherboard sized box with my name on it, and it realy did contain my motherboard! :nod: I quickly set it up outside the case, and it is working perfectly. It may have taken a while, but they fixed it, so thanks DFI. :cool: Quote Share this post Link to post Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.