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tortie

Western Digital Raptor warranty problems anyone?

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I currently have 2 36GB WD Raptors that have a standard 5-year warranty on them, but I checked Western Digital's site and it lists my 2 drives as out of warranty since June of 2004. Obviously this is a mistake since the Raptors were introduced to the market in 2003. With a 5-year warranty, the earliest Raptors would end their warranty in 2008. :confused:

 

I was just wondering if other 36GB Raptor owners experience the same problem with Western Digitals warranty site. My 74GB Raptor doesnt have this problem.

 

http://websupport.wdc.com/warranty/seriali...arranty&lang=en

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Hmm, I bought 2 used raptors off Ebay, and sent them both back to Western Digital, with no problems. I simply told them there were errors while running their utility, and they sent me new ones (first), then and I sent them the bad ones back in the same box. I didn't have to wait forever on hold, they were very friendly, new ones arrived 3-4 days later, and they even paid return shipping. I'd call them up.

 

If this is true, then maybe the early ones only had a 1 or 2 year warranty. Maybe the 5 year warranty came out later.

 

 

Are you having problems with the drives and wanted to return them, or were you just interested what the warranty is?

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Hmm, I bought 2 used raptors off Ebay, and sent them both back to Western Digital, with no problems. I simply told them there were errors while running their utility, and they sent me new ones (first), then and I sent them the bad ones back in the same box. I didn't have to wait forever on hold, they were very friendly, new ones arrived 3-4 days later, and they even paid return shipping. I'd call them up.

 

If this is true, then maybe the early ones only had a 1 or 2 year warranty. Maybe the 5 year warranty came out later.

 

 

Are you having problems with the drives and wanted to return them, or were you just interested what the warranty is?

 

I have tried replacing my Raptors once and their service is second to none.

 

Im asking about their website because when I first got the drives, it showed having warranty until 2008, but when I checked now, it shows that the warranty has lapsed in 2004. The first raptors out already have 5 year warranties with them. Just wanted to know it theres a problem with their website since they show incorrect data. I have contacted then western digital and they still havent replied.

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tortie: Where did you purchase your Raptors from?

 

Some companies will sell "pulls". These are drives that have been removed from OEM or branded (Dell, Gateway, Compaq, etc) systems or servers.

 

The warranty for these types of drives is much different as it requires you to go back to the original place of purchase for warranty replacement.

 

Examine the label on top of the drive and see if it has a brand name on it, besides the Western Digital logo.

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I had to rma two of my raptors before and the service was excellent.. I was mad that I had to rma the second one and sent a email explaining I was upset.. The next day I recieved a phone call from a WD rep appoligizing for the problem and they sent one out for me right away..

 

As for your warranty.. Im betting Ace is correct the OEM drives have a totally different warranty.. But if you want to be sure then give them a call on the phone..

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tortie: Where did you purchase your Raptors from?

 

Some companies will sell "pulls". These are drives that have been removed from OEM or branded (Dell, Gateway, Compaq, etc) systems or servers.

 

The warranty for these types of drives is much different as it requires you to go back to the original place of purchase for warranty replacement.

 

Examine the label on top of the drive and see if it has a brand name on it, besides the Western Digital logo.

 

Nope bought mine direct from the WD site. I just called up their support and they will update my warranty to 2008. Thanks for the input guys.

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