So here's my convo with an XFX support rep over the course of a few months.
Tell me what you think?
[ 10/25/2009 3:42:30 PM] My graphics card is running EXTREMELY hot. We`re talking like, 60 degrees on idle. And it`s causing the computer to crash when running Crysis. I`ve cleaned the fan and everything. I would like to return it for a 9800GT or something. Or even another 8800GT but this is kind of ridiculous. I wanna play my games, man.
[WILLIAM_W 10/27/2009 12:24:54 AM] Hello Seth, thank you for the message. 60C when idle is hot to the touch yes but its really not too bad for a video card. Anything over 90C during load would be a consideration for an overheating problem. What types of error messages do you receive when you crash? Do you get a similar crash in other video games? Make sure that you have a clean install of drivers. We highly recommend Driver Sweeper from http://downloads.guru3d.com/download.php?det=1655. Download it and install the cleaner. Do not run it yet. Uninstall the current video drivers through the Control Panel Add/Remove Programs utility in the control panel. Go to www.nvidia.com/drivers and download the latest Nvidia display drivers and save them to the desktop. Reboot into safe mode by pressing F8 repeatedly after the POST screen but before windows loads. Use the driver cleaner to clean only the Nvidia display drivers and ATI ( if present ). In Vista you will have to right click the shortcut and select Run as Administrator. Install the latest drivers from the desktop and reboot into windows normally. Keep us posted. Thanks, William.
[ 10/27/2009 3:10:23 AM] The blue screen of death shows something with a Nvidia .dll in the crash report. And no, never in any other games. But it shouldn`t make a difference. Crysis is an extremely GPU-intensive game, yeah. But that`s no excuse for it crashing a perfectly capable card in a good environment. I have good ventilation, good maintenance and so this shouldn`t be happening. I did precisely what you said, still no avail. I get the blue screen after a few minutes of playing after using Driver Sweeper and installing the drivers in Safe Mode. This all points to the card instead of the driver, though.
[MARK_C 10/28/2009 9:04:18 PM] Hello Seth, We are sorry to hear that this has happened. Please double check that your serial number is registered correctly and verify that your Account Information has your current contact phone number and mailing address that someone will be able to sign for a package (no PO boxes allowed for FedEx shipments) when a product is returned to you, FedEx requires these things when shipping anything in case they have to contact you about delivery, and we can escalate this for RMA evaluation. Thank you. Mark
[ 1/4/2010 7:59:14 AM] So I have to send in the one I have now to get it fixed/replaced? Because I still need to be able to use my computer but my motherboard doesn`t have onboard video.
[ERIK_A 1/4/2010 6:07:45 PM] Hi Seth, Our RMA process does require you to send us the unit for diagnostics before we can do any repairs or replacements. - Erik
[ 1/15/2010 5:06:08 PM] Ok, that`s fine, I guess. I keep getting Blue Screens with error code 0x0000001E which is either motherboard, RAM or video card. Since I`ve properly configured my RAM and my Motherboard, as well as replaced them... the problem persists and it must be the graphics card. How long does the process take? I need my computer ASAP.
[RYAN 1/15/2010 6:46:07 PM] The process generally takes 2-3 days in house pus the time for shipping.
[ 1/18/2010 5:35:36 PM] So around a week and a half for the whole thing to go through?
[RYAN 1/18/2010 10:19:52 PM] Depends on the transit time; where are you located?
[ 3/5/2010 7:12:37 PM] Ok, here`s my problem. I`m a college student with absolutely no money. I have no onboard graphics and this graphics card is defective. I did a basic stability test with Futuremark and MSi Kombuster and they both crash barely 1 minute into the tests, respectively. I cannot afford to send my card to you guys. I have tried everything. From removing my overclocks, to underclocking everything, to manually setting the fan on the card to 100% non-stop to opening up the case and blowing on it. But it`s gotten so bad now that it won`t even blue screen me. It just shows a black screen and my monitor turns off. My RAM is still blinking. My CPU fan is still running. Hell, everything is still working. Except my VGA. All I`m asking is for a new card so I can continue my course work and do a little gaming here and there. Because one of these days, this computer will not turn on and that will kind of suck. You guys have the serial number, you have my address and if you need them? I will send you photos of the card with a matching Serial number on the PCi-E band. But I need a computer and I cannot afford to be without a computer for up to 2 weeks. Please consider this as I am quite desperate. Lifetime warranties are why people choose you guys over BFG and Sapphire. Please don`t tell me that in order to fix the faulty card I bought from you, I have to brick my computer for half a month?