I canceled my zune pass a month ago, and what do i see, a nice charge for 15.00. either way, i call, first person says ok, let me transfer you to tier 2, it finally gets canceled, apparently it wasnt going through. Either way, they said they don't do refunds no matter what, except if its reviewed. I ask who i can call to dispute this, they say M$ billing. I call M$ billing, they ask for last 4 of cc, ok, and they said i need to call zune, told her i already did, she said all i can do is try again. I call zune, tell them, i call, ref number and all, they tell me that "im not in charge of billing, call back there Monday."
Anyone know a MS customer complaint email. At least the craper was canceled.