9: thank the people on the phone. remind them that you're thankful for thier help. kissing thier behinds is a good thing.
10: ship insured... and NOT via UPS. UPS will not ship electroncics without you paying them to pack it... even if it IS broken to begin with. get a tracking number (some companies require it). also recomend not shipping via DHL (Destroyed Heaved or Lost).
if you need any help on specifics on companies please PM or IM I'd be glad to help out.
i agree with everything here, especially bragging about how great their product and he/she has been, i used to work a phone doing customer service, and as wrong as it may be, i have seen a beligerant customer get NO warranty service
i am not sure about the UPS statement though, my company ships millions in electronic components every year from pc's to individual circuit boards and we do all of our own packing, i also have had no issues shipping pc parts to people i sell to on ebay
But isn't it better to RMA a proccessor or motherboard back to were you bought it from if you went and overclocked it to much and wreaked it?
i thought so too, but it turned out in Monarch's case, instead of giving me a new replacement immediately, they simply shipped my mobo off to Abit for me, all it did was serve to put a monkey in the middle, making it take about a week longer
let me just add that in most companies, the VP of Sales can get more done than anyone, if there's one thing sales knows, it's that happy customers make good business, which makes good $$$, which is the ONLY reason said company is in existance, if the tech support person gives you a hard way to go, be nice, and ask to speak to the VP of Sales, explain NICELY that the way you feel you are being treated makes you wonder why you or anyone else you come in contact with should ever buy another one of their products........that the sales equivalent of "talking bad about their momma", you will likely end up getting satisfaction