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AMD Graphics Card Issue After Latest Windows 10 Update

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#1 jenifergomes


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Posted 13 July 2018 - 05:30 AM


Greetings community,

The problem started after I updated Windows this morning to Windows 10 (64 bit) Version 10.0.16299 Build 16299. After installing, I browsed the web for a little bit after, and an hour or so ago started a game of Heroes of the Storm. The game crashed while loading a game. I booted it back up and it played normally for about 3 minutes with ~160 FPS at max settings, after which both of my monitors switched off (sound was still working fine). I smelled something like plastic burning, and the power button on the computer went solid red. I turned it off with the power button and let it sit for a few minutes while I opened up the tower to take a look at things.

The GPU seemed warm, but not unusually hot. I couldn't confirm whether the fans had been working. The fan on the processor seemed to be fine.

I grabbed a spare HDMI cable and plugged the main monitor into the mobo directly, and looked at some help forums while I downloaded the newest AMD software. Running that brought up an Error 173: AMD Graphics Hardware Was Not Found. I tried three different AMD installations (the main driver software suite, the AMD chipsets, and the more bare-bones Catalyst I believe), all of which bailed out after returning that error.

I then checked all the cables and connections to make sure everything was OK on that front. Haven't found any problems but I'll keep troubleshooting it.

I'm suspecting something with the Win10 update messed with the card and now it's overheated and bricked itself. Any inklings of what I can try to get things working again?

I've pulled out the graphics card and reinserted it plus checked the connections to make sure everything's hooked up properly.

When I plug either monitor into the GPU, it changes from "not connected" to "no signal." Not sure if that helps at all.

I've also run Display Driver Uninstaller and redownloaded AMD software version 18.1.1, but it still won't install, giving me the same Error 173, saying there's no AMD graphics hardware.Nox ShowBox VidMate

Between everything else failing and the brief burnt plastic smell right as it failed last night, I'm suspecting the card itself has been damaged.

Edited by jenifergomes, 14 July 2018 - 08:31 AM.

#2 SpikeSoprano


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Posted 13 July 2018 - 08:31 PM

What's with these posts in dark case text that can't even be read ?? :wallbash:


#3 Braegnok



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Posted 14 July 2018 - 03:22 AM

You will get more helpful responses from members if they can read your post without highlighting it,.. so please use plane case text, vs dark, and list your system specs so we at least have a clue what hardware is in your system.


If your having an issue after installing a major new Windows build, you can simply uninstall the major build update, or you can uninstall any smaller, more typical Windows update.


After installing a major new build, Windows keeps the files necessary to uninstall the new build and revert to your previous one. After 10-days, Windows deletes the files, and you can no longer roll back to previous version without doing a re-installation.


Go to Windows Settings.

Update & Security.

On the "Update & security" screen, switch to the "Recovery" tab, and then click the "Get started" button under the "Go back to an earlier build" section.

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#4 bhangad


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Posted 17 July 2018 - 01:47 AM

have a look on how to resolve Windows Update Stuck Or Frozen? Here’s What To Do