Jump to content


Photo
- - - - -

AMD Graphics Card Issue After Latest Windows 10 Update


  • Please log in to reply
5 replies to this topic

#1 jenifergomes

jenifergomes

    New Member

  • New Members
  • 1 posts

Posted 13 July 2018 - 05:30 AM

hello,

Greetings community,

The problem started after I updated Windows this morning to Windows 10 (64 bit) Version 10.0.16299 Build 16299. After installing, I browsed the web for a little bit after, and an hour or so ago started a game of Heroes of the Storm. The game crashed while loading a game. I booted it back up and it played normally for about 3 minutes with ~160 FPS at max settings, after which both of my monitors switched off (sound was still working fine). I smelled something like plastic burning, and the power button on the computer went solid red. I turned it off with the power button and let it sit for a few minutes while I opened up the tower to take a look at things.

The GPU seemed warm, but not unusually hot. I couldn't confirm whether the fans had been working. The fan on the processor seemed to be fine.

I grabbed a spare HDMI cable and plugged the main monitor into the mobo directly, and looked at some help forums while I downloaded the newest AMD software. Running that brought up an Error 173: AMD Graphics Hardware Was Not Found. I tried three different AMD installations (the main driver software suite, the AMD chipsets, and the more bare-bones Catalyst I believe), all of which bailed out after returning that error.

I then checked all the cables and connections to make sure everything was OK on that front. Haven't found any problems but I'll keep troubleshooting it.

I'm suspecting something with the Win10 update messed with the card and now it's overheated and bricked itself. Any inklings of what I can try to get things working again?

I've pulled out the graphics card and reinserted it plus checked the connections to make sure everything's hooked up properly.

When I plug either monitor into the GPU, it changes from "not connected" to "no signal." Not sure if that helps at all.

I've also run Display Driver Uninstaller and redownloaded AMD software version 18.1.1, but it still won't install, giving me the same Error 173, saying there's no AMD graphics hardware.Nox ShowBox VidMate

Between everything else failing and the brief burnt plastic smell right as it failed last night, I'm suspecting the card itself has been damaged.


Edited by jenifergomes, 14 July 2018 - 08:31 AM.


#2 SpikeSoprano

SpikeSoprano

    Total Nerd

  • Members
  • PipPipPipPipPip
  • 2188 posts
  • Gender:Male
  • Location:Cape Breton,Canada

Posted 13 July 2018 - 08:31 PM

What's with these posts in dark case text that can't even be read ?? :wallbash:


CPU>I7 2600K  -MB>GIGABYTE  Z68X-UD3H-B3-MEM>16 GB KINGSTON 1600 MHZ-COOLER> HYPER 212 EVO
VIDEO>NVIDIA GTX-1070-SSD>VERTEX 3 120 GB-HD>WD 2TB- G500 MOUSE
CASE>ROSEWILL CHALLENGER W/4 120MM FANS-PSU> 750WATT-MONITOR>24 INCH BENQ

#3 Braegnok

Braegnok

    Nimrod

  • Folding Member
  • 1466 posts
  • Gender:Male
  • Location:Colorado USA

Posted 14 July 2018 - 03:22 AM

You will get more helpful responses from members if they can read your post without highlighting it,.. so please use plane case text, vs dark, and list your system specs so we at least have a clue what hardware is in your system.

 

If your having an issue after installing a major new Windows build, you can simply uninstall the major build update, or you can uninstall any smaller, more typical Windows update.

 

After installing a major new build, Windows keeps the files necessary to uninstall the new build and revert to your previous one. After 10-days, Windows deletes the files, and you can no longer roll back to previous version without doing a re-installation.

 

Go to Windows Settings.

Update & Security.

On the "Update & security" screen, switch to the "Recovery" tab, and then click the "Get started" button under the "Go back to an earlier build" section.


Intel Core i7-8700K 

Asus Maximus X Apex

TridentZ 16GB 4400MHz

Nvidia GTX 1080 Ti FE 

SeaSonic SSR-850TR

Corsair Hydro H115i


#4 bhangad

bhangad

    New Member

  • New Members
  • 2 posts

Posted 17 July 2018 - 01:47 AM

have a look on how to resolve Windows Update Stuck Or Frozen? Here’s What To Do



#5 karlatlujan

karlatlujan

    New Member

  • New Members
  • 2 posts

Posted 28 August 2018 - 09:11 AM

After upgrading Windows 10 to the latest 1803 version many directx and opengl apps started malfunctioning.

There is a problem with initialising fullscreen The screen blinks 2-3 times before it succeds.

Some apps freeze for 5-10 seconds in the beginning after launching in fullscreen mode.

Some shaders do not render on the screen.

There is a 5sec delay after I exit some apps run in fullscreen.

Freesync is not working.

 

I’ve tried clean windows install. Same issues.

After installing an Autumn Windows 10 version everything went back to normal.

I’ve tried 2 previous drivers aswell.

Those issues do not happen on my other machine with nvidia card.

 

Windows 10 x64

Intel i7 cpu

MSI H81i motherboard

Radeon RX 480

8GB RAM

500GB SSD

 

Best Regards 

Freedom Android Leo Playcard


Edited by karlatlujan, 28 August 2018 - 09:12 AM.


#6 Fight Game

Fight Game

    Total Nerd

  • Members
  • PipPipPipPipPip
  • 2563 posts
  • Gender:Male

Posted 28 August 2018 - 12:52 PM

bad colors because they are being copied and pasted from several sites.  it's all spam


Dell 24" UltraSharp 2408 (1200p) and 50" hdtv
Windows 10 os
Asus Crosshair VI x370 mainboard
AMD Ryzen 1700 @ 4050mhz cpu

Artic Cooling Freezer 240 AIO cooler
GSkill 16gb ddr4 @ 3333mhz ram
XFX amd390 8gb video
Samsung 960 evo M.2 and 850 pro SATA3 ssd's

PC power & cooling 750w psu
Antec 900 case