Recently got my dad to call up to get our Internet plan details changed because what we where paying for was no longer reflecting the current offerings.
After a very unhelpful service rep that almost had dad leaving our ISP we got to someone that was more than happy to help. In the end we ended up adding $5 to our monthly bill.
This ment we went from 120GB of Internet data (50Gb peak and 70Gb off peak) as well as unlimited national calls to landline and mobiles. To the same unlimited calls and now 500GB of Internet data with no peak times.
Our speed was also ment to increase from the virtually Docsis 1.0 speeds to full Docsis 3.0 speeds. On the change of plan our speeds doubled and we were maxing out our crappy Docsis 2.0 modem.
So they then send out a new (2007 model) netgear Docsis 2.0 cable modem/router.
Now we are calling to get it sent back for the router that will supply the speeds we are paying for.
Although one good thing did arrive which was the MeTV which was largely sent to keep us as customers.
A triple FullHD Tuner/PVR with Internet TV and networking capabilities and a Seagate 1TB HDD.
Here is hoping they don't screw us over and I am glad my Dad is finally starting to listen to me when I recommend things.
So what or rather who has tried to screw you over?