QUOTE(ccokeman @ Sep 30 2007, 10:03 PM) [snapback]724221[/snapback]
Are you all using the Razer software? My sons did the same thing but after installing the software the problem was resolved. He never put the software in because he was to lazy to do it.
Yup. Latest firmware and software. The problem is definitely hardware related for me on both occasions. The mouse works flawlessly for months, then slowly the issues start to become more frequent, which is exactly what happens with hardware failure as parts wear down.
With software, it just doesn't work from the start or as soon as you install something. It wont gradually get worse as time goes on.
=(
Their support and response was first class, as mentioned above. RMA turnaround time was 2 days or less. My friend dropped off the mouse at the shop in Hong Kong on Monday, the RMA arrived at my house Wednesday. I was shocked to say the least.
However, this goes down as a bad experience for me with regards to the reliability and quality of Razer products. I felt like selling off the RMA when it first arrived from Hong Kong, but i thought that maybe they had fixed the issue, so i gave them the benefit of the doubt and tried it out. Sad to say, a few months down the line, if i manage to RMA this again, i will be selling it off and getting a MS mouse instead.
On a personal note, aside from the hardware failure, i find the copperhead really uncomfortable for extended periods of use (not just gaming, but surfing and computer usage in general).