DL < 2Mbs, UL ~ 9 Mbs

[NCC10281982B]

 

I've never had performance this bad. I've power cycled my network gear. Could it be the weather (rain) or time of day?

[WarWeeny]

The Internet is shutting down! It is finally happening! The source of "The Internet" is empty!

 

I can see the headlight of the newspaper already, "No Internet, we can't give you any news!"

 

On-topic,

 

No idea why you have a bad connection, maybe someone is tapping your Internet

[SpikeSoprano]

I would call the provider and see if there's a problem on their end, or plug straight into the modem if your using your own router and see if it picks up.

[cchalogamer]

*Resists "Comcast: well there's your problem" joke*

 

I would start with the direct plug in to the modem option and power cycle again to test it just to rule out anything crazy. (might want to try a different PC just to be sure something isn't killing DL on the PC you tested with if you haven't already tried another)

 

After that chances are giving Comcast a call if it's their modem is going to be the "easiest" option, otherwise might want to hit up a local retail store to buy one to "test" with assuming Comcast isn't one of those providers that hides all settings from the end users.  I know one local ISP around here does that to try and make it harder for you to get out of their monthly modem lease so that may be harder to do.

 

Oh just thought about this, if you're in one of the Comcast areas where they have AND enforce the monthly data caps it COULD be throttling related to that. Sounds similar to what one buddy of mine ran into with them when they rolled out that program in his area.

Edited September 24, 2014 by cchalogamer

[WhenKittensATK]

1. Power cycle modem (take out power cable & coaxial)

2. Plug directly into modem.

3. If you still have issues, contact Comcast. If not it could be your router or PC.

[NCC10281982B]

1. Power cycle modem (take out power cable & coaxial)

2. Plug directly into modem.

3. If you still have issues, contact Comcast. If not it could be your router or PC.

1. did that

2. did that too, could not get IP address

3. Did that, rep said she would escalate

 

*Resists "Comcast: well there's your problem" joke*

 

I would start with the direct plug in to the modem option and power cycle again to test it just to rule out anything crazy. (might want to try a different PC just to be sure something isn't killing DL on the PC you tested with if you haven't already tried another)

 

After that chances are giving Comcast a call if it's their modem is going to be the "easiest" option, otherwise might want to hit up a local retail store to buy one to "test" with assuming Comcast isn't one of those providers that hides all settings from the end users.  I know one local ISP around here does that to try and make it harder for you to get out of their monthly modem lease so that may be harder to do.

 

Oh just thought about this, if you're in one of the Comcast areas where they have AND enforce the monthly data caps it COULD be throttling related to that. Sounds similar to what one buddy of mine ran into with them when they rolled out that program in his area.

 

Data cap is disabled, according to the account page.

.

[NCC10281982B]

eDIT;

 

PROBLEM WAS SOLVED SOMEHOW.

 

[IVIYTH0S]

eDIT;

 

PROBLEM WAS SOLVED SOMEHOW.

 

PICTURE!

Must have been escalated

[WhenKittensATK]

Normally ISPs just reupload your BIN file and its a done deal. If that doesn't fix it, its a modem or wiring issue usually.

[RHKCommander959]

contacting comcast will always boost it back up...

[DanTheGamer11]

Good that it's fixed

 

Did anybody notice how when your internet feels sluggish that you can fix it by running a speedtest At least with my ISP D: