richc

The pro800 turbo router has many problems. I bought one last November for $250 for business. My consulting contract was bought out so it sat in the box for about 5 months. Since I was returning to trading online, I considered cable/dsl redundant i-net connections. The nexland box was a natural choice. I had been running a 4 port linksys box on my Road Runner business class cable for 9 months without one disconnect. Within 4 hours of plugging in the nexland box, my router froze ... no wan connection. For weeks I'd reset the router every 1-4 hours .. it would crash, freeze, or drop wan connections. The support folks at nexland wanted to help ... I spent many hours on the phone with Craig (very helpful guy). I tried beta firmware, updated firmware, even in-house firmware unreleased (supposed to reset the router when wan connection was lost). Finally, the support folks sent me a pro400 box with special debug software to capture all lan/wan packets to help them debug. Craig in support told me the research/dev guys were working though the code and would probably have it solved within 10 days of receiving it. That was 2 months ago. Since that time I sent the unit back for a refund. After some emails and phone calls, I've received a credit for my purchase price. There are many people who use the this product w/o problems. The former support forum nexland used to run has been replaced with Livechat ... many people experiencing problems voiced their opinions on that board. Nexland said they replaced the board with Livechat to be more helpful in support, however it's clearly an attempt to help reduce bad press. The Pro800t (and the Pro 400 in my case) had problems with my broadband provider. This implies there is a problem with the firmware (all their products use the same base firmware). The linksys box hums right along w/o problems. Craig did state that nexland has about 2% of Pro800t users have problems with crashing/freezing. What concerned Craig was that this problems have existed through many firmware releases. Bottom-line is they don't know what the problem is (Craig's words). Nexland has some great products and when I move next year (I'll actually be moving to the same city as nexland), I'll consider re-purchasing one of their boxes as it may work at my new residence. Until then, I wish them luck.