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#1 d3bruts1d

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Posted 11 November 2002 - 06:55 PM

Well, I ordered my Icemat on 10/21 based on the results of the poll I started..

Here it is 11/11 and still no Icemat. :angry: Not only do I have no Icemat, but I have no tracking number, no email from Icemat, no phone call from Icemat... Nothing.

I've sent three emails so far to Icemat, and not one has been replied to.

When I contact the phone number for Icemat that was provided on the PayPal reciept, 678-427-5651, I get a recorded AT&T Wireless message saying that the number is no longer in service.

Anyone else have any contact info for Icemat? Or better yet, anyone know where 1603 Annas Way, Monroe, GA 30656 is?

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#2 NyCUnDaGroUnD

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Posted 11 November 2002 - 07:04 PM

if they really dont call or email you with any info. File a complaint form which PayPal will investigate then return your money. Once someone stole my palm i705 and wallet and used my cc on metrocards (subway cards) just to test if my cc was working. Filed with PayPal and within 2 days gave me back my money.

#3 Bosco

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Posted 11 November 2002 - 07:50 PM

I'll investigate this for you d3.

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#4 ATI Radeon 8500

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Posted 11 November 2002 - 07:53 PM

I live in Georgia maybe I can dig up a baseball bat or two...May not be too far away from me :P .

#5 Bosco

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Posted 11 November 2002 - 07:54 PM

Can you give me the PayPal reciept # or transaction #?

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#6 d3bruts1d

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Posted 11 November 2002 - 08:01 PM

Sent it to ya.

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#7 mikeock

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Posted 11 November 2002 - 08:06 PM

when matt steps in sh#t hits the fan
lol j/k
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#8 ATI Radeon 8500

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Posted 11 November 2002 - 08:12 PM

Yeah but seriously how much did you pay them it's really weird for real stores to just disappear like that. It could be Paypal though, because they nearly stole $200 from my friends before. But since the phone and everything isn't working for there, it is probably the store.

#9 d3bruts1d

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Posted 12 November 2002 - 04:26 AM

Ya, I think it was Matt that told me it takes 'em two weeks to get it shipped, and they don't ever let you know it shipped out. That'd be fine with me, however I would expect a company to have a working contact number, or reply to an email or at least send out a generic form letter...

The 11/4 would have been two full weeks. And yesterday (10th) would make the 3rd week... and still nothing. Even shipping UPS ground from Cali to TN only takes 5 days... and these people are in GA, that should take 2 days ground.

I'll give 'em till Friday before I'll file a complaint with paypal. Unless Matt digs up something between now and then.

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#10 mikeock

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Posted 12 November 2002 - 10:06 AM

yeah that is very understandable
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#11 ATI Radeon 8500

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Posted 12 November 2002 - 01:24 PM

Yeah UPS ground should get it from Georgia to Tnnessee in a day if you're lucky. I would file a complaint with PayPal already probably because if they haven't even talked to you about your order yet...

#12 xpandapuss

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Posted 14 November 2002 - 08:51 PM

Usually there is that Buyer's Protection option when making purchases with PayPal--I use it all the time..... Hopefully you did too... :blink:
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