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USB 3.0 Ports Not Working


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#1 wingspar

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Posted 13 November 2013 - 05:15 PM

New Win 7 build.  ASUS P8 Z77-V Pro Motherboard.  I have never plugged anything into the USB 3.0 ports until today.  What I am trying to plug into a USB 3.0 port is a brand new Lexar USB 3.0 Card Reader.  It will not work in any of the USB 3.0 or 2.0 ports.  Plugging it into a USB 3.0 port on my other half’s Win 7 laptop, and it works fine.  I tried playing around in the BIOS unsuccessfully, but I’m not real good with understanding the BIOS.  Any clues as to why my USB 3.0 ports will not work?


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#2 hornybluecow

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Posted 13 November 2013 - 05:25 PM

what does it say under devices, does it even show up? It's a little odd that it doesn't work on usb 2.0 either so Im think its a windows driver problem.


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#3 wingspar

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Posted 13 November 2013 - 05:44 PM

Here is what the Device Manager looks like.  It can’t find any drivers.

original.jpg

Everything is enabled in the BIOS.  All the USB 2.0 ports are working, but the USB 3.0 card reader won't work in a USB 2.0 port either.


Edited by wingspar, 13 November 2013 - 05:45 PM.

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#4 IVIYTH0S

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Posted 13 November 2013 - 05:54 PM

You've installed all the drivers for it from the ASUS website??


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#5 wingspar

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Posted 13 November 2013 - 06:33 PM

Just did that.  Got the message that installation was good, but device still won’t work in USB 3.0 ports.


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#6 hornybluecow

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Posted 13 November 2013 - 07:24 PM

what about usb 2.0? if they still don't work you may have to reinstall windows. I had a simliar issue not to long ago. but before you do that, update windows all the way.
 
are you using windows 7?
 
edit: I guess if other usb devices work than it might be drastic to reinstall windows

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#7 wingspar

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Posted 13 November 2013 - 07:47 PM

USB 2.0 works.  I have plenty of stuff connected to the USB 2.0 ports.  Yes, Win 7.  USB 3.0 shows up in the Device Manager.

How is reinstalling Windows going to affect my programs, and should I disconnect my data drives before?


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#8 hornybluecow

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Posted 13 November 2013 - 08:15 PM

I thought you said USB 2.0 didn't work either. The reason for reinstall was if windows drivers get courpted sometimes you can't install anything else and it will constantly say failed to install and that requires a reinstall. It is extreme but it can happen.

 

edit: for you if usb 3.0 doesn't work only, I don't know what the problem is if you already try to reinstall the drivers. maybe the devices doesn't like your computer


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#9 IVIYTH0S

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Posted 13 November 2013 - 08:36 PM

Did you try uninstalling the drivers then hunting for new devices so that it "reinstalls" the drivers again??

 

Is it just the card reader that doesn't work??

 

Is there another computer you may try the card reader one (even if it's just USB 2.0)?


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#10 Andrewr05

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Posted 14 November 2013 - 02:54 AM

Did you try uninstalling the drivers then hunting for new devices so that it "reinstalls" the drivers again??

Is it just the card reader that doesn't work??

Is there another computer you may try the card reader one (even if it's just USB 2.0)?

He said.he tried in his wife's laptop and it worked fine...

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#11 IVIYTH0S

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Posted 14 November 2013 - 09:37 AM

Did you try uninstalling the drivers then hunting for new devices so that it "reinstalls" the drivers again??

Is it just the card reader that doesn't work??

Is there another computer you may try the card reader one (even if it's just USB 2.0)?

He said.he tried in his wife's laptop and it worked fine...

just seems weird that everything else is working fine

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#12 wevsspot

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Posted 14 November 2013 - 12:25 PM

Wingspar

 

Please post up another pic of your device manager now that you've installed all the drivers.

 

Also (still in device manager) click on "View" and select "Show Hidden Devices"

 

Give the list a moment to re-populate.  Do you seen any other devices with warning marks next to them?  If so please post up a pic of that.

 

Other trouble shooting and potential fixes include;

 

Make sure you are running the latest BIOS revision for your motherboard.  If not update to latest.

 

If you are running the latest BIOS revision, clear CMOS and reload default values.

 

Disconnect all currently connected USB devices (except for keyboard and mouse if applicable) for now.

 

Update the USB Firmware and Drivers, specifically make sure that you are running the latest versions of the following - if in doubt go ahead and re-install / update anyway;

 

Intel USB 3.0 Extensible Host Controller Driver

 

ASMedia USB 3.0 Driver

 

ASMedia USB 3.0 Firmware

 

Reboot as needed and begin reconnecting USB devices.  You should probably start with the one that is giving you the trouble right now.


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