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Need reliable card company


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#1 LETTERSTOTHEDEV

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Posted 12 February 2013 - 07:58 AM

So for a long time I've been sporting XFX, I have spent over $1000 with them in the past 3 years, At some point they changed the warranty on one of my motherboards without notice, it's now dead and uncovered, They literally said "I'm sorry for your loss". I bought a $350 video card from them and it arrived damaged (sealed in box) with obvious signs of a previous owner. I sent it back and I'm still waiting a week later and I'm a black edition owner. I have lost faith in them and I'm moving on, The profile I'm looking for is speedy, well cooled and well supported, If those three conditions are met then price doesn't matter to me. Also I am a rigid AMD fan, loath nvidia and the 2192361792 programs I have to run to get to all my options.


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#2 EuroFight

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Posted 12 February 2013 - 08:33 AM

I've gone with Sapphire for the last couple of cards I've bought and have been happy with them. :)
The cards all perform well and the support I have received from them has been excellent (they even offered an RMA on a card that was out of warranty). Having said this it can take a couple of days for them to pick up your ticket.
I must say I had an XFX card beforehand and am still awaiting a response from their support from July last year. Needless to say, I have given up. :lol:

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#3 LETTERSTOTHEDEV

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Posted 12 February 2013 - 08:36 AM

That's where i'm at, if they cant fix it then it's ignored. I actually have a saphire radeon HD6970. I thought sapphire didn't do warranties.


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#4 wevsspot

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Posted 12 February 2013 - 08:40 AM

Hey Letters, almost all of us have brand loyalty that comes into play when making a purchasing decision.  Just like you had in the past with XFX.  With that being said, almost any brand name will serve you well.  The main things I consider are; warranty, price point, customer service, features, bundle and quiet cooling.

 

Sapphire produces good cards, but then so does MSI, HIS, Asus, Gigatbyte etc.  About the only brand I try to avoid is Powercolor because of some previous issues I've had with them.

 

I was looking at HD 7950s last week and Newegg had this one on sale for $289 + free shipping;

http://www.newegg.co...N82E16814161420

 

It's gone up $10 since then, but if you can catch it on sale again it looks like a solid card and it was definitely one that was on my short list for a Crossfire setup.


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#5 EuroFight

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Posted 12 February 2013 - 08:45 AM

All Sapphire cards come with a two year warranty, but you often get an additional warranty from wherever you bought the card.
I contacted XFX about an issue with a HD5450, admittedly not the most expensive card but it discouraged me from buying an XFX 7770, so I went with Sapphire. In the end it probably worked out better for me. :lol:

As wev said, it really is past experience, no doubt some people have had excellent experiences with XFX too.

Processor AMD FX-6100 Hex-core, 3.3GHz > Intel Core 2 Duo, Dual-core, 1.6GHz

Memory 8GB Corsair Vengeance DDR3 1600MHz >  Crucial 3GB DDR3 1066MHz

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Motherboard Gigabyte GA-970A-DS3 Socket AM3+ > OEM Latitude XT2 Motherboard Socket P

Storage Seagate Barracuda 2TB SATA 7200.14 > Samsung 64GB SSD SATA 3Gbps

Power Supply Cooler Master Elite ATX 500W > OEM Dell Power Supply 90W

Case Zalman Z11 Plus 4x 120mm fans, 3x 80mm > OEM Dell Latitude XT Case

 

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#6 LETTERSTOTHEDEV

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Posted 12 February 2013 - 08:49 AM

Thank you, that makes total sense. I haven't been a fan of the sapphire or msi cards as every one I owned ran really hot compared the others in their line (in fact my sapphire is about 65db just gaming and its still hot :P). I guess what im looking for most is cooling and support. No strings attached take-this-crap-back-and-send-me-a-working-one reliability.


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#7 freddie

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Posted 12 February 2013 - 09:00 AM

From my very limited law knowledge; a warranty agreement == contract. So surely they can't just change the terms of agreement just like that. If they offered you X yrs they HAVE to give it. Conact support, threaten legal action etc..

Also did you contact the reseller about the open product or XFX?

Try to get a non reference card if you worried about heat/noise. Asus and Gigabyte have been good to me. Heard good things about MSI and heard shit things about Powercolor, although I've used a vtx3d card before and it ran fine..



#8 dr_bowtie

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Posted 12 February 2013 - 09:05 AM

Asus, Gigabyte and MSI have great heavy duty cooling for their cards...

 

I've used all of those plus the Palit Sonic editions and those are just as Awesome....those are made by Gainward


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#9 wevsspot

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Posted 12 February 2013 - 09:08 AM

I forgot all about Palit.  I agree with Doc - they usually make some pretty BA cards too.  Hard to beat the pricing on that HIS I linked you to though  :)


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#10 LETTERSTOTHEDEV

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Posted 12 February 2013 - 09:22 AM

The open card is what they have now because it refused to fold and textures would intermittently go missing. I've been waiting and waiting. I'm about to threaten legal action over the video card if I don't hear back soon. I should contact them, I've been buying thru newegg and they are pretty good to me.


Phenom II X4 975 3.6GHz (OC 4.2GHz air with 1.5V) Black edition CPU, ASROCK 970 Extreme3 motherboard, 2X4GB G.SKILL ripjaws ddr3 1600 RAM, XFX Radeon 7950 3GB black edition GPU running in eyefinity (3840X1024)

 

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#11 LETTERSTOTHEDEV

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Posted 12 February 2013 - 09:45 AM

Sorry about that ^ my satellite does it, maybe I should open another thread about it :P


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#12 wevsspot

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Posted 12 February 2013 - 10:36 AM

I cleaned up the double posts.  Don't worry.  Happens to everyone  :)


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